• Employment Term: Casual
• Location: Geebung
• Remuneration: $35.87 p/h + 11.5 % Super + 15,900 NFP Salary Packaging

Make a meaningful difference with Lifeline

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our Lifeline team, as a Rag Sales and Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

We are looking for someone to join our team who is motivated in achieving /exceeding SALES Targets and being part of a team that strives for excellence in supporting our shops. As our Rag Sales & Administration Officer, your mission will be to drive the successful operation, performance & profitability of Rag Sales.

You will also contribute to the operational team activities through providing administrative support services, ensuring a premium consumer experience and driving business results to grow Lifeline as an essential service.

Provide administrative and accounts support which require a high degree of judgement, confidentiality and sensitivity in the performance of the work and which directly support the division. Provide exceptional customer service including greeting clients and maintaining a welcoming and tidy reception. Undertake a range of reception duties including the delivery of high standard customer service to both external and internal customers including but not limited to:

What makes a difference for us?

To be successful in this role, we will be looking for the following skills and attributes:

• Reception ie greeting visitors , answering, screening and forwarding calls
• Scheduling appointments, organise events, functions, workshops and meetings when required
• Processing incoming/outgoing mail
• Maintenance, storage & distribution of consumables and stationary
• Support with Kitchen duties
• Ensure the building is secure including maintaining a visitor’s register
• Prepare reports and other documentation using Microsoft Office and/or other business software, along with the maintenance of databases and other recording/information systems
• Support our retail stores with the production of tickets and sundry administration needs
• Assist with financial duties including processing invoices, receipts, and administering petty cash when required
• Liaise with external providers and suppliers; stationery, IT, facilities for proactive practice support for employees/volunteers including but not limited to:
• Ensuring related data is accurate and ensures that all records are up to date at all times including learning management and safety and risk systems
• Support employee recruitment on boarding processes
• Work within the policies and procedures of UnitingCare Community and the provisions of the Workplace Health and Safety and other relevant Legislation, including support for injured workers and full participation in return to work plans.
• Maintain confidentiality and privacy in all matters relating to staff, customers, procedures and security
• Work with Purchasing and inventory control systems as required
• Build, maintain and facilitate Rag Sales including tasks such as:
• Achieving Rag Sales Targets
• Initiate New client leads
• Manage call lists
• Taking customer orders
• Managing accounts receivable accounts
• Undertake other duties as and when directed within the scope of the role and the capabilities of the incumbent and abide by all relevant policies, procedures, standards and legislation as they apply to the position.

What makes a difference for you?

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Lifeline retail store discounts
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.
• Eligible employees will receive 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference

Lifeline is proudly part of the UnitingCare family, we’d love you to be too

Joining the Lifeline team in Queensland, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.