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Senior Customer Experience Specialist

Sharp & Carter Business Support
Melbourne, VIC
A$70,000-$75,000 p/a + Super + Benefits
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 1 day ago


About the Role

Sharp & Carter is partnering with a respected Australian agricultural company seeking an experienced Customer Experience Specialist to support their growing team. This role is ideal for someone who enjoys problem-solving, customer engagement, and process management.

As part of a structured and supportive environment, you will be responsible for key administrative tasks, customer interactions, and operational coordination. This full-time role (38 hours per week) follows a rotating shift schedule:

  • Two weeks: 8 AM – 4:30 PM
  • One week: 9 AM – 5:30 PM
  • One-hour lunch break

Key Responsibilities

  • Manage customer bookings, contract creation, and general administration
  • Handle inbound and outbound customer communications professionally
  • Process and document customer requests efficiently and accurately
  • Liaise with customers and third parties to resolve queries
  • Assist in organising events and team meetings
  • Support logistics and office coordination

Requirements

  • Proven experience in customer service, administration, or internal sales support
  • Reliability and and strong attendance record
  • Strong communication and relationship-building skills
  • High attention to detail with an ability to prioritise effectively
  • A solutions-oriented, proactive, and professional approach
  • Proficiency in Microsoft Office Suite
  • Full Australian working rights

About the Company

Our client is a well-established leader in Australian agriculture, known for its commitment to sustainability, innovation, and industry excellence. Their Port Melbourne headquarters fosters a professional yet engaging workplace culture, where employees are valued and supported in their career growth.

How to Apply

Click the link below to apply or contact Sarah Gee at [email protected] for a confidential discussion. Please note, we are not accepting email applications for this position.


About Sharp & Carter Business Support

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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