Love creating great customer experiences?

Want to be part of a fun, high-performing team in a growing small business—without the corporate grind?

We’re looking for a Customer Experience Specialist to be the friendly, professional first point of contact for our customers. If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a company making a real difference, this role is for you!

You'll ensure every interaction is smooth, solutions are clear, and customers feel supported. You’ll develop a deep understanding of our products and customers. If something doesn’t make sense, speak up—we value fresh ideas and smart problem-solving to keep improving the customer experience.

At Thermosoft Australia, your work truly matters. We’re growing fast, and this is your chance to help businesses and homeowners make informed decisions as they switch to sustainable heating solutions.

For over 25 years, we’ve helped Australians transition to efficient, all-electric heating. We take pride in delivering premium products and exceptional service—making homes warmer, smarter, and more sustainable.

Why You’ll Love This Role

• $60K + Super + Performance-Based Incentives – Competitive base salary plus performance incentives.
• Career Growth – Develop skills in sales, customer service, and technology.
• Supportive Team – Work in a fun, collaborative environment where your contributions matter and you’ll enjoy coming to work every day.
• Fast-Growing Business & Industry – Join a business that is growing 40% year on year and leading the shift to sustainable home heating.
• Convenient Location - located a 5 minute walk from Burnley station (which is a 7 min train from Flinders Street Station).
  

What You’ll Be Doing

• Be the first point of contact – Answer inbound calls, emails, and SMS with warmth and professionalism.
• Assist customers on the spot – Whether it’s product info, placing an order, or scheduling a consultation, you’ll handle inquiries efficiently.
• Greet and guide showroom visitors – Help customers explore our heating solutions or connect them with our specialists.
• Coordinate complex requests – For cases needing follow-up, capture details, set expectations, and assign tasks to the right team members.
• Keep records updated – Maintain accurate customer interactions and lead details in our CRM.
• Support sales & fulfillment – Jump in where needed to keep things running smoothly, especially during peak seasons.
  

What We’re Looking For

• A people person – You naturally build rapport and make customers feel valued.
• Clear communicator – Confidently engage with customers across phone, email, and in person.
• Organised & efficient – Able to multitask and keep things running smoothly in a fast-paced setting.
• Eager to learn – You’re proactive, tech-savvy, and excited to grow.
• Customer service or sales experience – Previous experience is a plus but not essential.
  

Bonus Skills (Not Required, But Nice to Have)

• Experience with CRMs like Pipedrive, Salesforce, or HubSpot.
• Knowledge of heating/cooling products or the home improvement industry.
• Background in sales, lead generation, or account management.
  

Ready to Make an Impact?

If you’re looking for a role where you can grow, work with a supportive team, and help Australians switch to smarter, more comfortable heating, we’d love to hear from you!

Apply Now…
Let’s make homes warmer together - fill out the Google form below to apply.
We’ll be in touch if you’re successful in progressing to the next round of our hiring process.

https://forms.gle/v8remxS6B7HHwkhi9