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Customer Experience Specialist

Sharp & Carter Business Support
Melbourne, VIC
A$65,000-$70,000 p/a + Super + Benefits
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 1 day ago


About the Role
Sharp & Carter is partnering with a leading Australian agricultural company to find a proactive Customer Experience Specialist to join their team. In this role you’ll provide coordination and admin support, build strong customer relationships, and manage key processes. This full-time role (38 hours/week) follows a rotating shift schedule:

  • Two weeks: 8 AM – 4:30 PM
  • One week: 9 AM – 5:30 PM
  • 1-hour lunch break

Key Responsibilities

  • Handle customer bookings, contract creation, and administration
  • Manage inbound and outbound calls
  • Process and document customer requests efficiently
  • Liaise with customers and third parties to resolve queries
  • Organise and participate in events and team meetings
  • Support logistics and general admin tasks
  • Assist with ad hoc duties as needed

About You

  • Experience in customer service or internal sales support
  • Strong communication skills, attention to detail, and results-driven approach
  • Passion for exceptional customer service
  • Proactive, accountable, and enthusiastic work ethic
  • Proficient in Microsoft Office Suite
  • Agriculture industry experience is a plus
  • Full Australian working rights required

About the Company
Our client is a national leader in agricultural innovation, with a Port Melbourne HQ and a commitment to sustainability and research-driven growth. They foster a collaborative and rewarding work environment, offering opportunities for professional development.

How to Apply
Click the link below to apply or contact Sarah Gee at [email protected] for a confidential discussion. Please note, we are not accepting email applications for this position.


About Sharp & Carter Business Support

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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