Senior Policy Officer

• Location: Sydney
• Grade:9/10
• Salary Range: $125,693 to $138,510 p.a. base salary.
• Employment Type: Permanent

The Portfolio Policy and Cabinet Division at the Department of Customer Service is seeking a Senior Policy Officer with a diverse skill set to join our Strategic Support and Surge Stream in the Cabinet and Parliamentary Services Team. In this role, you will be a part of a dynamic team, providing innovative solutions that enhance and uplift the services provided by the Cabinet and Parliamentary Services team and the Portfolio Policy and Cabinet Division.

Your work will help design, establish and deliver proactive advice and streamlined services on Cabinet, Parliamentary, and Ministerial matters. You'll also support surge capacity needs across the broader team when required.

What you will do:

• Lead your projects to develop creative solutions for engagement, communications, and reporting across the Department.
• Design and deliver projects that enhance service delivery and engagement for the Cabinet and Parliamentary Services team.
• Support Departmental Liaison Officer (DLO) recruitment process and maintain the DLO Talent Registry.
• Provide necessary guidance on Cabinet, Parliamentary, and Ministerial services, including associated platforms and processes.
• Balance team workloads while ensuring flexibility to support surge capacity demands.

Who we are Looking for:

• Broad understanding of Cabinet services, Parliamentary services and Ministerial services and associated platforms and processes.
• Strong written and verbal communication skills, with the ability to provide clear, accurate advice under tight deadlines.
• Proven ability to build relationships and collaborate with internal and external stakeholders.
• Experience managing projects that solve complex policy and service challenges.
• Exceptional attention to detail and the ability to juggle competing priorities in a fast-paced environment.
• A proactive, adaptable, and resilient approach with passion, energy, and enthusiasm for work!

Why Join Us?
The Cabinet and Parliamentary Services Team provides essential strategic advice and services to the Secretary of the Department of Customer Service and the Ministers we support. You'll be part of a collaborative, fast-paced, and supportive team that values innovation, professionalism, and accuracy in everything we do.

At DCS, we celebrate diversity and are committed to fostering an inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Ready to take the next step?
Submit your resume and cover letter. In your cover letter, tell us why you're excited about this role and how your skills make you a great fit.

Take the next step in your career-apply today!

Benefits

• Fantastic 9/10 opportunity to lead projects
• Diverse and inclusive workplace culture
• Excellent career development and learning opportunities.
• Fitness Passport (access to multiple gyms, fitness centres and pools across NSW).

Closing Date: 31 March 2025

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process