About the role

As a Customer Support Officer at Avalon Airport Australia, you will play a vital role in delivering exceptional customer service to the visitors to our airport. This is a Full Time Monday - Friday position based at our airport in Avalon. You will be responsible for handling customer inquiries, managing complaints, and ensuring that all passengers have a positive experience when passing through our airport.

What you'll be doing

• Providing prompt and courteous assistance to customers at the airport
• Responding to customer inquiries and addressing their concerns in a timely and professional manner
• Handling customer complaints and disputes effectively, working to resolve issues to the satisfaction of all parties
• Maintaining up-to-date knowledge of airport procedures, policies, and services to provide accurate information to customers
• Collaborating with other airport team members to ensure the smooth operation of the airport and a positive customer experience
• Assisting with various administrative tasks as required

What we're looking for

• Strong customer service skills and a genuine passion for helping others
• Excellent communication and interpersonal skills, with the ability to interact with people from diverse backgrounds
• Demonstrated problem-solving and conflict resolution abilities
• Adaptability and the ability to work effectively in a fast-paced, dynamic environment
• Familiarity with airport operations and procedures, or a willingness to learn
• Flexibility to work a range of shifts, including evenings, weekends, and public holidays

What we offer

• Competitive hourly rate
• Opportunities for career development and progression within the airport
• Discounts on airport parking and other services
• A supportive and collaborative team environment

About us

It’s the perfect time to join our experienced and expanding champion team. We would love to hear from you!

Avalon Airport Australia is an equal opportunity employer that values diversity and inclusion. We share the Linfox values of Loyalty, Integrity, Fairness, and Trust which are the foundation of our culture and the way we do business.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Avalon Airport is not responsible for any fees related to unsolicited resumes.

Additional Information

You will be required to meet Avalon Airport’s employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test and obtaining an Aviation Security Identity Card (ASIC).

If you're passionate about customer service and eager to be part of a dynamic airport team, we encourage you to apply for this exciting Customer Support Officer role at Avalon Airport Australia. Apply now to take the first step in your journey with us.