Together we shape thriving communities, public spaces, places and economies.

The role

As a Service Catalogue Specialist, you will manage the IT service catalogue, ensuring every service is relevant, up-to-date, and aligned with our customer needs. You'll distil and present data in engaging ways, tracking and customising service information for different audiences, and working closely with service providers to document and communicate new and existing services effectively.

You'll face the challenge of delivering high-quality services on tight schedules, navigating the input and approval of multiple stakeholders, and juggling competing demands while maintaining attention to detail. Your ability to balance these demands and produce clear, concise, and accurate information will drive effective decision-making and keep our services running smoothly.

For more information read the full Role Description: Service Catalogue Specialist

What you will bring to the role

Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members

Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently

Strong presentation skills and the ability to articulate and present solutions, ideas, and recommendations

Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes

Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables

Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in

Key knowledge and experience

Significant experience in a large and complex IT environment

Experience in working in a SIAM operating environment

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Thursday 13 March at 11:55pm. Should you require further information about the role please contact Sandhya Patil on [email protected].

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or (02) 63637676​ - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.