Your new company

Our client requires a Support Services Manager to join their team as soon as possible for a 12-month fixed-term contract. This position will be reporting to the Chief Operations Officer and will have 5 direct Team Leader reports.

The organisation has been a dedicated specialist service in the broader south metropolitan region for over 50 years. They provide a variety of expert, evidence-based services aimed at breaking the cycle for disadvantaged people.

Your new role

Leadership & Team Guidance

• Lead and guide team leaders to ensure high-quality, effective services
  
• Support team leaders in managing complex clients and caseloads.
  

Strategic Contributions

• Participate in leadership meetings to implement strategic and operational plans.
  
• Develop and maintain continuous improvement mechanisms, learning and development activities, and promote best practices.
  
• Foster a strong organisational culture aligned with the vision, mission, and values.
  

Stakeholder Engagement

• Build and maintain networks and relationships with professionals both within and outside the organisation to support partnerships and collaboration.
  
• Represent the organisation in stakeholder meetings, forums, and committees.
  

Reporting, Contract Management & Administration

• Ensure service contract reporting requirements are met, including preparing relevant reports and service reviews.
  
• Implement systems to capture quality, data, and program evaluations as required by funding contracts and service agreements.
  
• Manage program budgets and contribute to the development of service agreements and tender documents.
  
• Advise the COO on developments impacting support services operations.
  

Human Resources

• Provide induction, supervision, and daily support to staff.
  
• Conduct performance development monitoring and annual reviews of staff.
  

Risk Management

• Stay updated on national and state service standards relevant to the work.
  
• Identify risks and implement mitigation strategies while ensuring compliance obligations are met.
  
• Promote consistent quality practice and ensure review and evaluation processes are in place.
  

Occupational Health & Safety

• Support the organisation in meeting its obligations under occupational health and safety laws.
  
• Contribute to strategies for creating a healthy and safe work environment.
  
• Maintain records related to identified risks and critical incidents.
  

What you'll need to succeed

Role-Specific Requirement:

• Experience providing service provision to people with complex issues
  
• Understanding of public, private, and community housing options for people in housing crises.
  
• Understanding best practices for effective support service delivery
  
• Experience in project or program management, including staff management and leadership.
  
• Excellent interpersonal and communication skills with a strong team orientation and client focus.
  
• Analytical and problem-solving skills.
  
• Excellent report writing skills.
  
• Ability to plan, prioritise, multitask, and lead teams to deliver quality and timely outcomes.
  
• Ability to establish effective working relationships with people from diverse socioeconomic, multicultural, and linguistically diverse backgrounds.
  
• Understanding issues affecting the Aboriginal and Torres Strait Islander communities, particularly regarding transience and homelessness, along with cultural awareness and sensitivities.
  
• Relevant computer skills in MS Office software and applications.
  

Desirable

• Experience managing multiple programs and budgets.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.