Who we are

At RedSands Campers, we don’t just hire out 4WD campers – we create unforgettable adventures. Built on 30+ years of experience and a passion for exploration, we provide premium-quality 4WD campers so our clients can embark on the ultimate self-drive experience across Australia’s breathtaking landscapes.

Our company is built on integrity, service excellence, and quality. From the first booking enquiry to the final vehicle return, we go the extra mile to ensure our clients feel supported, informed, and excited for their journey. You only need to take one look at our online reviews to understand our values.

Right now, we’re looking for a Reservations and Client Support Agent to join our friendly Perth-based team. If you love customer service, have a passion for travel and tourism, and enjoy working in a dynamic environment, this could be the perfect role for you!

About the role

As a Reservations and Client Support Agent at RedSands Campers, you’ll be at the heart of the adventure, delivering exceptional client experiences and ensuring every client feels supported from the moment they book to the moment they return their camper. You will also be required to support our professional Reservations Team a few days per week and provide the occasional vehicle demonstration to clients, so this is a diverse role in a growing business.

What you will be doing

Client Support:

• Assist with client queries via phone and email, providing solutions with help from the Operations Manager.
• Help clients out on the road in troubleshooting any issues they encounter, from minor mechanical issues to accidental damage to their camper.
• Proactively check in with clients during their hire to ensure they’re having an amazing trip.
• Document interactions with clients and provide feedback on recurring issues to improve our service.
• Develop a library of helpful resources (FAQs, videos, guides) to enhance the client experience.

Reservations and Bookings:

• Process bookings and track vehicle departures and arrivals using Rental Car Manager (RCM).
• Provide prompt and friendly responses to enquiries and booking requests via email and phone.
• Identify trends in bookings and report insights to the Reservations Manager.

General Support:

• Occasionally assist in delivering vehicle demonstrations to clients.

We are looking for someone who is:

• Customer-focused – You love engaging with people and providing outstanding service
• Organised and efficient – You have great time management and attention to detail.
• Technically competent – Comfortable using Microsoft Office, Monday.com and booking systems like Rental Car Manager (or willing to learn!).
• Mechanically minded – You have a level of mechanical knowledge that you can use to help trouble shoot basic mechanical issues.
• A team player – You thrive in a supportive team environment and work well with others.
• An excellent communicator – Strong verbal and written communication skills.
• Independent worker – You can take initiative and work with minimal supervision.
• Flexible and adaptable – Willingness to work occasional weekends and be adaptable to business needs, as we are a tourism business.
• Driver’s licence – A current unrestricted driver’s licence is required.

Bonus points if you have:

• A passion for travel and tourism
• Experience in customer service or reservations
• Kann Deutsch sprechen

If you see yourself working in a role like this, send us your resume and a cover letter outlining how your skills align, and we’ll get in touch.