IT Support Consultant

• Adelaide Based

• Full time Position

• Salary - $65-70 k + super

Are you a proactive problem-solver with a passion for delivering IT support? We’re looking for Level 2 Support Consultants to provide exceptional support, ensure smooth operations, and collaborate with key internal teams and customers.
In this role, you’ll build strong relationships with business partners, take ownership of support incidents, and ensure timely resolution of technical issues. Enjoy excellent training to boost your skills, plus the flexibility of hybrid work after just 3 months!
If you’re eager to grow your expertise, thrive in a fast-paced environment, and want to make a real impact, apply today and become a vital part of our client’s success!

About the role:

Providing email, telephone and remote access level 2 support for the HCM/ payroll and ERP/ accounting software, primarily to a trained dealer network, secondarily to a selection of customers directly log change requests for the software for review by change control board. Assisting other departments, such as Quality Assurance, as the need arises.

Role Duties:

• Building and maintaining effective relationships with business partners.

• Ensuring completeness and clarity in logging support and change requests pertaining to software enhancements and defects.

• Maintaining good working relationships between the Support, BusinessCare and Development teams.

• Owning support incidents and following through on commitment

• Ensuring that a minimum of 80% of all support calls are adequately resolved each week.

• Assisting with software testing as required.

• Developing a firm understanding of our products and the internal processes of the company.

Essential Skills:

• Excellent English communication skills, both written and verbal

• Strong to excellent general IT literacy; a prior role that demonstrates this will be valued

• Attention to detail and ability to follow strict processes

• Ability to simplify and explain complicated concepts

• Ability to ‘think outside the box’, both to assist with problem solving directly

• Utilise other team members to efficiently solve problems

• Understanding (or skills to assist in understanding) of a broad range of business processes

• Work well in a team and independently, managing one’s own time and workload

Desirable Experience

• Experience with accounting, ERP, and / or payroll software

• Experience or knowledge of basic accounting practices and/or exposure to business operations in industries such as service, manufacturing or logistics

• Experience or education supporting software on desktop, cloud, web and mobile platforms

• Prior experience with networking hardware and software

• Prior experience or education in general systems administration (e.g. Active Directory, Office 365 administration).

• Experience with the Microsoft Azure platform

• Programming skills; particularly in the context of VB.NET, C#, T-SQL, and Powershell

To Apply:

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at [email protected]

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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