About QCIF

The Queensland Cyber Infrastructure Foundation (QCIF) is a non-profit organisation that provides cutting-edge digital infrastructure capabilities for research and innovation across Queensland and Australia. QCIF draws investment from its Members, the Queensland Government, and the Australian Government’s National Collaborative Research Infrastructure Strategy (NCRIS) program. We are an NCRIS node for the Australian BioCommons (Bioplatforms Australia), and the Australian Research Data Commons (ARDC) and its Nectar Research Cloud.

Our purpose

To provide cutting-edge data and digital capabilities to academia, industry and governments.

Our vision

To be the data and digital partner of choice for our collaborators and clients in delivering real world impact.

Our mission

To accelerate research and innovation by:

• Provisioning cutting-edge data and digital capabilities
• Upskilling current and future researchers and innovators
• Catalysing collaboration across Australia.

Our values

• Excellence — we stand by the quality and integrity of our contributions to research
• Collaboration — we believe teams are best placed to tackle the grand challenges that confront society
• Entrepreneurial — we do not wait for opportunities to come to us; we make things happen.

About QCIF’s Skills Development

As data science and advanced digital tools rapidly becomes essential in research projects and disciplines, QCIF Skills Development supports researchers of all levels of experience to take advantage of digital research infrastructure capabilities across software tools, methods and computing.

We provide detailed researcher guidance and upskilling through a network of on-site data science and research computing specialists, an extensive program of short practical training seminars, and by fostering communities of practitioners.

QCIF Skills Development provides training, coaching, and other support activities to researchers, students, and professional staff at our Member universities.

https://www.qcif.edu.au/services/skills-development

Increasingly, QCIF looks to also support innovation in all industries by providing upskilling opportunities, especially aligned with the ubiquitous need for adoption of AI for commercial competitiveness in the market.

About the Role

The Administrative Assistant – Skills Development Support will provide administrative and customer service support to the QCIF Skills Development department. This role will primarily focus on handling correspondence with individuals who have signed up for QCIF training courses, managing general enquiries, and ensuring smooth communication between participants and the QCIF training team. This role will also support project administration by coordinating meetings, recording minutes, and assisting with related tasks as required.

Key responsibilities

Training Course Support

• Send confirmation emails, reminders, and follow-ups to individuals registered for QCIF training courses.
• Update training catalogues and websites in accordance with established user procedures
• Maintain and update participant lists and training records.
• Assist with generating and distributing post-training feedback surveys.

Correspondence and Communication

• Respond to email and phone enquiries related to QCIF training courses and projects in a timely and professional manner.
• Provide basic information regarding course content, schedules, and registration procedures.
• Escalate complex enquiries to the Skills Development team as needed.

Administrative Support

• Maintain accurate records of all correspondence and participant interactions.
• Assist in preparing training materials and documentation as required.
• Support general administrative tasks within the Skills Development department.

About you

Essential qualifications and experience

• Strong written and verbal communication skills.
• Experience in an administrative or customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and email management.
• High level of attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently and manage time effectively.

Desirable qualifications and experience

• Experience with learning management systems or event registration platforms.
• Familiarity with the research and training environment.
• Prior experience in a university or research organization setting.

Organisational Relationships

The Skills Development Casual Trainers are members of QCIF’s Skills Development team and report to the Skills Development Coordinator.

Location

The role will work from the QCIF offices or at one of our Member universities, with a Brisbane location preferred. Flexible working arrangements may be available.

Details about QCIF can be found here http://qcif.edu.au

How to apply?

Interested candidates should submit their resume and a brief cover letter outlining their suitability for the role.

Please note we are assessing applications on a rolling basis and may make an appointment prior to the closing date. If you are interested in the role we encourage you to apply early