About the role

Tormax is seeking a talented and motivated Service Administrator to join our dynamic team in Rydalmere, NSW. In this full-time role, you will be responsible for providing efficient and effective administrative support to our service department, ensuring the smooth running of our operations.

What you'll be doing

• Handling customer inquiries and service requests via phone, email, and other communication channels
• Scheduling and coordinating service technician appointments and visits
• Maintaining detailed records of service activities, parts usage, and customer interactions
• Providing administrative support to the service management team, including preparing reports and documentation
• Assisting with the processing of service-related invoices and payments
• Collaborating with the sales and operations teams to ensure seamless service delivery
• Continuously looking for ways to improve efficiency and enhance the customer experience

What we're looking for

• Proven experience in a similar administrative or customer service role, ideally within the client and sales administration or service industry
• Strong communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Proficiency in Microsoft Office suite, with the ability to quickly adapt to new software and systems
• A keen eye for detail and a commitment to accuracy in your work
• A problem-solving mindset and the ability to work independently as well as part of a team

About us

Tormax is a leading provider of innovative door automation solutions, serving a diverse range of industries across Australia. With a strong focus on quality, customer service, and sustainable practices, we are committed to being the partner of choice for our customers. Join our team and be a part of our continued success.

Apply now and take the first step towards an exciting career with Tormax.