Ace Hotel Sydney is our first-ever spot in Australia, set in the verve of Surry Hills. Inspired by the neighbourhood's vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros, including celebrated Copenhagen-based Australian chef, Beau Clugston's Kiln; our oasis for fresh, seasonal fare called LOAM; and a day-to-night laneway café, Good Chemistry. Now all we need is you.

About Kiln

Recently reopened with a fresh new menu, Beau Clugston takes to reinvent the iconic location upon the 18th floor of one of Sydney's renowned hotels. Kiln offers a truly elevated dining experience that stands out in the city’s vibrant culinary scene. With open terraces, stunning views, an open kitchen featuring a woodfire hearth, and spaces such as a bar, lounge, and private dining area, where DJ beats amplify the vibrant atmosphere.

Our dishes capture the essence of the open flame, smoke, and smoulder from the wood-burning grill. Designed for sharing, the menu evolves with the seasons, featuring sustainably sourced ingredients. Seating up to 120 guests, offering both restaurant and bar areas, Kiln provides the ideal setting to relax and soak in the atmosphere even after dining.

Read more about Kiln here:

• Gourmet Traveller Annual Restaurant Guide: NSW Top 25 (https://www.gourmettraveller.com.au/restaurant-reviews/kiln-surry-hills-review-21269/)
• Time Out Best Restaurants 2024 (https://www.timeout.com/sydney/restaurants/kiln)
• Australian Good Food Guide 2024 NSW Restaurant Awards (https://www.agfg.com.au/awards)
• The Sydney Morning Herald Good Food Guide - New Restaurant of The Year 2023 (https://www.smh.com.au/goodfood/sydney-eating-out/the-sydney-morning-herald-good-food-guide-2023-all-the-award-winners-20221110-h27rwd.html)

Perks

Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.

Here's what you can look forward to:

• Exceptional Work Environment: Be part of one of Sydney's best venues.
• Team Emphasis: Join a team that values community, originality, and creativity.

And that's not all! Enjoy attractive tips and staff benefits, including:

• Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
• Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
• Retail Perks: Access special discounts on Ace retail products.
• Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.
• Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.
• Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).
• Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.
• Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.

About the role

We have a philosophy that everyone is welcome, which means you will welcome a diverse and fascinating cross-section of the community. Top priority for us will be delivering our guests a first class, generous and down to earth service. You will be working a 5-day rotating roster consisting of lunch, dinner & weekend shifts to the capacity of:

• Working full-time on a 5-day rotating roster consisting of lunch, dinner & weekend shifts.
• Oversee the restaurant team utilising resources to maximise productivity while collaborating with the kitchen to ensure seamless service.
• Mentor, coach & counsel team members to foster a high-performance service culture within a guest-focused working environment.
• Create and implement training programs tailored to operational needs, ensuring timely execution.
• Champion the recruitment and rostering needs for level 18, ensuring ample coverage and optimal guest experience.
• Write and communicate FOH rosters in accordance with budget guidelines, ensuring compliance with Fair Work & the appropriate Award.
• Monitor adherence to food safety standards and complete opening and closing checklists.
• Work in conjunction with the Director of F&B Operations to oversee all aspects of restaurant operations.
• Ensure strict adherence to NSW liquor regulations regarding service practices.
• Support the development of a positive work environment by proactively promoting an inclusive and welcoming culture.
• Oversee budgeting, forecasting, and expense tracking to control costs and achieve financial targets.
• Implement strategies to boost sales, improve SPH, and align staffing with business needs for maximum efficiency.

About you

We are seeking a dedicated and passionate individual to run operations, champion guest engagement, and drive culture. As a natural relationship builder and mentor, you excel at problem-solving and are genuinely committed to crafting an exceptional restaurant experience. With experience managing a hatted restaurant, you know how to effectively leverage the skills of various stakeholders, including chefs and beverage experts. You also bring extensive experience in training and developing staff to enhance engagement.

Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.