The Administration Manager is responsible for optimising business administration processes, ensuring seamless workflows, and enhancing efficiency through effective reporting and technology integration. This role acts as a vital link between operational teams, technology platforms, and business leadership, driving accurate reporting, problem-solving, and continuous process improvement.

Over time, this position will also play a pivotal role in the strategic expansion of the company’s retail division, including the development of both online and physical retail operations. Leveraging the company’s national presence and industry expertise, the role will contribute to long-term business growth and operational excellence.

Key Responsibilities:

1. Operational Administration & Reporting

• Provide high-level administrative support to operations and management teams.
• Develop, refine, and maintain accurate and efficient business operational reports.
• Analyze operational data to identify trends, insights, and improvement opportunities.
• Ensure compliance with company policies and industry regulations.

2. Technology & Process Improvement

• Lead the testing, implementation, and troubleshooting of technology solutions.
• Identify and resolve system inefficiencies, ensuring technology aligns with operational needs.
• Collaborate with IT and other departments to enhance system capabilities.
• Support automation initiatives to streamline reporting and administrative workflows.

3. Cross-Departmental Collaboration & Communication

• Serve as the primary liaison for operational updates and process changes.
• Work closely with logistics, distribution, and finance teams to ensure administrative alignment.
• Coordinate with external partners, vendors, and clients as required.

4. Retail Expansion & Strategic Growth

• Assist in planning and executing the company’s retail expansion strategy.
• Support the setup and administration of online and brick-and-mortar retail operations.
• Utilize market insights and business intelligence to optimize retail performance.

5. Training & Development

• Manage staff training and development related to administrative processes and reporting tools.
• Develop training materials and standard operating procedures (SOPs).
• Support change management initiatives related to new technology and process implementation.

Required Skills & Qualifications:

• Strong analytical skills with experience in business intelligence and reporting systems.
• Deep understanding of logistics, distribution, and operational workflows.
• Exceptional communication and organizational skills, with the ability to manage multiple priorities.
• Proficiency in business software, including ERP systems, reporting tools, and Microsoft Office Suite.
• Experience in technology troubleshooting, system enhancements, and process automation.
• Proven ability to identify inefficiencies and implement strategic solutions.
• Experience in retail operations, e-commerce, or business expansion is an advantage.
• Strong problem-solving skills with a proactive and adaptable mindset.

If you’re ready to join a fast-moving team and make an impact, we’d love to hear from you!