Company Description

SPACE GASS is a structural engineering software company based in Geelong, Australia.

Through our software products SPACE GASS and Structural Toolkit we provide software for structural engineers to undertake complex analysis, design economical structures and save them time.

Role Description

This is a full-time role for a Structural Engineer - Training & Support.

The role is ideal for someone that loves Space Gass and Structural Toolkit and wants to spend all day helping users get the most from the software! You should be friendly, proactive and happy to talk to users both online and face to face about the technical aspects of engineering and our software.

Applicants must be based in our Geelong office.

Support

• Answering typical support questions for Space Gass and Structural Toolkit
• Managing the support ticket CRM
• Product demonstrations
• Providing feedback to the development team for new features
• Assist customers to get the most from our Software

Training

• Preparation of training content and planning of future courses and seminars
• Undertaking both in person and online training for our customers
• Putting together technical content to feed into marketing efforts
• Running webinars on new features
• Travel across Australia for in person training and customer visits.

Qualifications

• 4+ years' experience in a consulting engineering role
• A strong grasp of the technical aspects of structural engineering
• 4 years' experience with SPACE GASS and Structural Toolkit
• Ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Excellent interpersonal, communication, and organizational skills
• Ability to work independently.
• Bachelor's or Master's degree in Civil/Structural Engineering
• Experience in preparing videos, content or training content is a plus.