Job Ad - Company Scheduler

Who We Are

At Kestrel Cleaning Services and Supplies PTY LTD, we are committed to delivering high-quality commercial cleaning services in Port Hedland, WA. Partnering with forward-thinking companies, our team strives to be experts in the cleaning industry. Through our tools, resources, and extraordinary skill, we provide businesses with the key to grow predictably. Our mission is to exceed expectations and create positive experiences for all our clients and employees.

Who We're Looking For

We are seeking a meticulous and organized Company Scheduler to join our dynamic team. As a key player in our operations, you will coordinate daily schedules and manage the flow of our cleaning staff, ensuring that our services are delivered on time and within budget. Your role is crucial in maintaining operational efficiency and customer satisfaction.

Responsibilities

Your job will be to use your experience to:

• Coordinate and manage the schedules of our cleaning staff.
• Create rosters and contribute to capacity planning.
• Perform administrative tasks to support the scheduling and operations team.
• Interact with customers and internal staff to facilitate work planning and prioritization.
• Update any changes to client service requests and communicate these changes to the relevant team members.
• Input customer data into company systems.
• Liaise with supervisors and team leaders regarding day-to-day changes.
• Manage the signing in and out of property keys to cleaning staff as required.

Experience

To be successful in this role, you should have:

• Proven experience in a scheduling or administrative role.
• Proficiency with scheduling software and tools (e.g., Google Calendar, Microsoft Outlook).
• Excellent organizational and time-management skills.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in a fast-paced environment is a plus.

Competencies

• Collaboration: Works alongside the team to share information and achieve collective goals.
• Communication: Communicates effectively in person, over the phone, and through email. Able to draft, proofread, and send correspondence to clients and employees.
• Organization: Manages multiple tasks simultaneously and maintains systems to streamline operations, increase efficiency, and reduce costs.
• Time Management: Manages employee time and ensures everyone understands company expectations for shifts and deadlines.
• People Skills: Builds rapport easily and interacts effectively with clients and staff.
• Problem Solving: Identifies problems and implements solutions promptly to benefit the cleaning staff and the company.

Core Values

• Teamwork: Work cohesively and collaboratively towards the bigger picture, bringing together different skills and perspectives.
• Dependability: Demonstrate integrity through actions, take ownership of commitments, and deliver high-quality work.
• Loyalty: Build strong connections with clients and staff.
• Innovation: Exhibit curiosity and commit to exploration and evolution.
• Knowledge: Foster a culture of learning and personal development, becoming experts in our field.
• Excellence: Exceed expectations and create positive experiences for all.

Outcomes

• Excellent Cycle Time: From work order to completion of the job.
• Customer Satisfaction: Maintain high levels of customer satisfaction.
• Customer Retention: Ensure long-term retention of clients.
• Labour Productivity: Optimize the productivity of the cleaning staff.

How We Will Help You Succeed

We are committed to your professional growth and will provide you with:

• Comprehensive training on our scheduling systems and processes.
• Ongoing support from a dedicated team.
• Access to professional development resources and opportunities.
• Flexibility around work hours and location.
• A collaborative and inclusive work environment where your contributions are valued.

Employment Type

This is a full-time position. We believe in providing a supportive and flexible work environment to help you achieve a healthy work-life balance.

To ensure you have read the instructions thoroughly, begin your application with the phrase "Schedule Master" or email your application with the subject line containing the words “Organized Wizard.”

Apply now and become a part of our dynamic team at Kestrel Cleaning Services and Supplies PTY LTD!

Kestrel Cleaning Services and Supplies Pty Ltd
6 Manganese Street, Wedgefield, WA, Australia
https://kestrelcleaning.com.au/