Manager of Business Services

Drive Operational Efficiency & Business Support Functions

We are seeking an experienced and service-oriented Manager of Business Services to oversee and optimise core business support functions, ensuring they are efficient, cost-effective, and aligned with operational needs.

Reporting to the Operations Director, this role is responsible for overseeing procurement, business analytics, IT support, corporate communications, document control, travel management, and business continuity planning. Leading a dedicated and professional team you will deliver outstanding customer service to internal stakeholders through collaboration and a solutions focus.

About the Role

This is an exciting opportunity for a proactive business services professional with a strong background in operations, procurement, and governance. You will play a key role in improving business performance, enhancing efficiency, and supporting the organisation’s strategic objectives.

Key Responsibilities

• Operational Leadership – Lead the business support functions to ensure timely service excellence, continuous improvement, compliance, and process efficiency.
• Procurement & Vendor Management – Manage purchasing strategies, supplier contracts, and value-for-money outcomes.
• Business Analytics & Reporting – Working with operational leaders and the executive team to develop insights and reporting frameworks to support informed decision-making.
• Corporate Communications – Responsible for internal and external communications, including website and social media.
• IT Support & Systems Management – Ensure effective IT support, governance, and digital process improvements.
• Document Management – Responsible for ensuring the document management system supports corporate governance and regulatory compliance.
• Corporate Travel & Business Continuity – Manage travel services ensuring operational continuity and cost effectiveness.

Your Background

• Leadership & People Management – Demonstrated experience managing technical teams, leading business support functions, and effective stakeholder management.
• Governance & Compliance – Strong understanding of procurement policies, document control, and risk management.
• Procurement & Vendor Negotiation – Ability to drive cost efficiencies and manage supplier relationships.
• Data & Business Analytics – Experience in developing reports and insights to support business decisions.
• IT & Digital Process Improvement – Experience in overseeing IT services and driving digital efficiency.
• Strong Communication & Stakeholder Engagement – Ability to work with leaders and teams across the business.
• Industry Experience (Preferred) – Experience in aviation, or other highly regulated industries is advantageous.

Qualifications

• Tertiary qualification in Business Management, IT, Business Administration, or a related field.
• Strong customer focus
• Outcomes focused
• Detailed and analytical mindset
• Continuous improvement

Why You'll Love Working with Us:

• Compensation & Benefits: Enjoy a comprehensive remuneration package with annual salary reviews, transport allowance and exclusive discounts. Be recognised through peer awards, birthday gifts and milestone celebrations, and join us in staff parties and family days.
• Culture & Belonging: Feel connected with local port luncheons, CEO Townhalls and staff engagement. Your voice matters, and we pride ourselves on our values and camaraderie. We also give back through charitable initiatives.
• Career & Development: Grow with us through professional workgroups, eLearning and education sponsorships. We are committed to supporting your development and lifelong learning.
• Work-life Blend & Wellbeing: We care about your complete wellbeing. Enjoy flexible work policies, reimbursement for gym membership or preventative health activities, 12-weeks paid parental leave, EAP support and wellness platforms and initiatives.

How to Apply

Please submit your resume and a cover letter outlining how your experience and skills align with this role.

If you’d like to discuss the opportunity further, feel free to contact Rhiannon Armstrong, Head of People & Business Services on 0434 543011 for a confidential conversation.

Tasman Cargo Airlines is an Equal Opportunities Employer.

We celebrate individuality, champion uniqueness and support a diverse and inclusive workforce. We welcome applications from people of any ability, background, and identity.

If you require any specific accommodations or support during the application and recruitment process, or at any time during your employment, please let us know so that you can bring your best self.

Research shows that women often hesitate to apply for a job unless they meet 100% of the qualifications, while men typically apply when they meet about 60%. If you are passionate about this role and believe you have the skills and experience to excel, we encourage you to apply, even if your experience doesn't perfectly align with every requirement listed. Your unique perspective and expertise can contribute greatly to our team.