POSITION DESCRIPTION: Business Manager – Aged Care Services

Prepared by: Director

Organisation: Seniors Pathway Pty Ltd

Location: Frewville, Adelaide
Industry: Aged Care Services
Employment Type: Full-Time
Salary: $80K – $90K (based on experience)

Date: 5th March 2025

About Seniors Pathway

Seniors Pathway is a leading provider of aged care advisory and placement services, dedicated to helping seniors and their families navigate the complexities of aged care. Our team is committed to delivering compassionate, high-quality support tailored to individual needs.

We seek an experienced Aged Care sector Business Manager or equivalent to oversee daily operations, support our team, and enhance service delivery. This role is ideal for a motivated professional who thrives in a dynamic environment and is passionate about aged care.

Why Work with Us?

✔ Make a Difference – Help seniors and their families access the best aged care services.
✔ Supportive Team – Work with a passionate and dedicated group of professionals.
✔ Career Development – On-the-job training and opportunities for growth.
✔ Competitive Salary – Earn between $80K – $90K based on experience.
✔ Work-Life Balance – Enjoy a full-time role in a flexible and supportive environment.

Role Overview

As a Business Manager, you will handle initial inquiries from prospective clients, listen to and validate their needs, and explain how Seniors Pathway can help them. You will monitor and coordinate the movement of clients through the business to support case managers, assist with financial administration, and take ownership of business growth initiatives.

Key Responsibilities

Client Services & Operations

• Act as the first point of contact for clients, ensuring a high standard of customer service.
• Oversee case managers and administrative staff, ensuring quality service delivery.
• Support clients in understanding aged care fees and government financial assessments.
• Maintain up-to-date knowledge of aged care policies and communicate updates to the team.

Business & Team Management

• Lead and supervise staff to ensure efficient workflow and professional service.
• Manage and optimise the Customer Relationship Management tool and time tracking software.
• Implement continuous quality improvement initiatives alongside the Director.
• Monitor and improve business processes to enhance service delivery.

Financial & Administrative Oversight

• Manage billing processes for consultations, case management, and aged care placements.
• Ensure accurate client records and compliance with privacy and aged care policies.
• Develop and update operational templates, including schedules of fees and service agreements.
• Oversee financial planning and reporting to support business growth.

Stakeholder Engagement & Growth

• Build and maintain relationships with aged care providers and industry stakeholders.
• Liaise with My Aged Care representatives to ensure smooth service coordination.
• Support business expansion through strategic planning and client engagement initiatives.

Essential Selection Criteria

To be successful in this role, you must have:
Aged Care Experience – Strong understanding of the Australian aged care system, including My Aged Care processes and financial assessments.

Sales Ability – Experience in promoting and selling services to potential clients.
Staff Management Experience – Proven ability to lead and manage a team in a fast-paced environment.
High-Level Computer Skills – Proficiency in CRM systems, Microsoft Office, and business management tools.
Excellent Written and Verbal Communication – Strong ability to communicate professionally with clients, staff, and stakeholders.
Attention to Detail – Accurately handling client information, financial data, and compliance requirements.
Problem-Solving Ability – A proactive approach to identifying issues and finding effective solutions.

Desirable Requirements Financial Knowledge – Understanding of aged care fees, budgeting, invoicing, and financial reporting.

Applications to be submitted by COB Friday 21 March 2025.