Are you a leader with exceptional communication skills? Do you thrive in a fast-paced environment, leading and supporting a large remote workforce?

Reporting to the Support Worker Manager, the Support Worker Team Leader works in a small team providing leadership, guidance, and coordination to a team of 150+ Support Workers across a state-wide/regional area. This role is critical in ensuring high-quality client care, staff compliance, and operational efficiency.

About the Role

As a Support Worker Team Leader, you will work with the Support Worker Manager to:

• Support a geographically dispersed team, ensuring compliance with policies, procedures, and industry standards.
  Provide leadership and coaching, fostering a strong and engaged workforce while maintaining professional boundaries
• Manage communication predominantly via phone and email with staff at all levels, requiring strong written and verbal skills.
  Coordinate workforce planning, including availability, leave management, and recruitment support.
• Monitor staff performance, facilitating performance reviews, providing feedback, and drive continuous improvement.
• Make informed decisions within the framework of policies and procedures while also taking direction and following through on required actions.

About You

• Proven leadership experience, ideally in a community, disability, or healthcare setting.
• Strong interpersonal skills with the ability to build relationships, coach, and develop team members.
• Excellent written and verbal communication skills, particularly in phone and email correspondence.
• Ability to manage competing priorities, problem-solve, and make informed decisions.
• A solid understanding of professional boundaries and ethical practice.
• Confidence in using client management systems, Microsoft Office, and digital communication tools.
• Holds a valid National Police check, Working with Vulnerable People Registration and a drivers licence.

Why Join TDN?

• Meaningful leadership role with a direct impact on client outcomes
• Supportive team environment working alongside another Support Worker Team Leader and reporting to the Support Worker Manager
• Opportunity to lead a large, diverse workforce and drive service excellence. Generous conditions of employment
• Supportive, family-friendly workplace
• Employee Assistance Program
• Discounted Gym membership

If you’re a motivated leader looking for a rewarding opportunity, we’d love to hear from you!

Apply now!

For more information on this position, please contact Megan Mijatovic, Support Worker Manager at (03) 6208 0500 or email [email protected].

To review the position description, please visit The District Nurses Website at Careers (thedistrictnurses.org.au)

Please apply via SEEK, providing your cover letter and resume by 9am on Monday, 24th March 2025.

We reserve the right to commence recruitment proceedings immediately and may close the advert early at our discretion.

If you are a compassionate and dedicated leader looking for a rewarding career in home care, we encourage you to apply today and be part of our mission to deliver exceptional care to the Tasmanian community. Join our team at The District Nurses and make a real difference in the world of client care.