4.5 Star Motel Manager Position – Live On-Site

Are you an experienced hospitality professional looking for a rewarding management role in a well-established regional motel? We are seeking a dedicated Motel Manager to oversee the daily operations of our 42-room accommodation property. This live-on-site position includes a spacious two-bedroom manager’s residence with all utilities covered.

About the Role

This role is perfect for an individual with strong business acumen and excellent hospitality experience. You will be responsible for managing all aspects of the motel’s operations, ensuring high guest satisfaction, overseeing staff, and handling administrative duties.

We have a receptionist on-site Monday to Thursday from 11 AM to 6 PM who will assist with check-ins and reception duties. All linen is outsourced, and our property management system is Guestpoint. Office hours are 7 AM to 9 PM.

Key Responsibilities

Guest Services & Reservations:

• Manage all areas of guest and customer relations, including bookings, check-ins/outs, and guest experience.
• Handle reservations via phone, web, email, walk-ins, and online booking channels, and deal with Chargeback Reservations.
• Manage group bookings and conference bookings.
• Ensure all guest inquiries and concerns are promptly addressed.

Property & Operations Management:

• Oversee the housekeeping staff and monitor work performance.
• Ensure high standards of property and room cleanliness through regular inspections.
• Stocktake and order supplies, including linen as required.
• Oversee the maintenance and sustainment of property upgrades.
• Ensure compliance with all legal and regulatory requirements.
• Manage property amenities in accordance with company policies.

Staff & Administration:

• Manage, train, and supervise all property staff.
• Prepare staff rosters and oversee timesheets.
• Liaise with payroll regarding pay queries.
• Monitor and control staff hours to manage costs effectively.
• Keep records of complaints, emergencies, maintenance, security incidents, and actions taken.
• Liase with the property owners on matters as required.
• Generate housekeeping reports and assign duties to housekeepers.

Requirements

• Prior motel management experience is required.
• Strong leadership and organizational skills.
• Ability to work independently and manage a team effectively.
• Experience with property management systems (Guestpoint experience preferred).
• A hands-on approach to management, including assisting with housekeeping duties when needed.
• No pets allowed.

Perks of the Role

• Live on-site with a spacious two-bedroom manager’s residence (utilities included).
• A great opportunity to work in a thriving regional Australian town.
• Competitive pay rates and a great working environment
• Support from an experienced management team.

If you are a motivated hospitality professional looking for a long-term career opportunity, we’d love to hear from you!

Apply now and be part of our dedicated team!

Please send your resume to: [email protected]

Best regards,

Lismore Bounty Motel