At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

We have an exciting opportunity for a Customer Service Liaison to join our vibrant contact centre team at Aspire4Life. You will be supporting our assessment team (who work remotely across Australia) by taking care of the day-to-day admin tasks that help them run smoothly. You are their 'back to base' support and the backbone of the team!

We are looking for team members who can remain cool, calm, and collected in a busy environment. You will be a customer service superstar, looking for a role working Monday to Friday.

This role is offered on a permanent full-time basis located in Coolangatta!

The Benefits:

• Non-for-profit Salary Packaging (up to the value of $15,899 per annum) Meal and Entertainment packaging (up to the value of $2,650 per annum)
• Private Health Insurance Discount (Medibank)
• ForME - Our Rewards & Recognition Program, saving you up to $4,000 per annum across hundreds of retailers
• Employee Assistance Program (EAP)
• Training, development and subsidised qualification Programs
• Extensive leave policy including up to 9 weeks Paid Parental Leave, Study Leave, Cultural Leave, and NAIDOC Leave (for eligible employees)
• Technology/equipment provided as required
• New Employee Referral Programs
• Daily travel allowance

The role:

• Handling a high volume of outbound phone calls (not a sales role!)
• Scheduling and confirming appointments with our clients
• Meeting KPIs and deadlines associated within a busy environment
• Capturing and recording information electronically
• Using multiple industry-specific and Microsoft Office programs

About you:

• Previous experience working within a call centre environment (or an office with high volume phone calls)
• Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone
• The ability to use the technology expected in a corporate office environment (Microsoft Office, spreadsheets and databases)

About Us:

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

Aspire4Life is an inclusive employer and encourages applications from people of all backgrounds, including First Nations Peoples, people from Cultural and Linguistically Diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Mel Berriman on 0438 409 907 or email [email protected].

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Please note: All successful applicants will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Applications will be reviewed as received - so please do not delay in sending your interest through.