About The Team

The Library is primarily responsible for providing information resources and services to the academic community in support of learning, teaching and research. The Library provides a friendly, engaging and professional service, focused collections, training and assistance in the location and use of information resources and an environment conducive to study. Client Engagement is responsible for co-ordinating the management and development of digital and physical enquiry services, organisation of print collections and the provision and maintenance of library study facilities across all our libraries. Gathering and analysing client feedback and exploring the user experience to identify improvements and
opportunities for new services and facilities, as well as process improvement.

Your New Role!

Are you passionate about customer service and library activities? As part of our dynamic team, you will work within the Client Engagement team to deliver outstanding enquiry and lending services, assisting clients face to face and online, monitor the study facilities to ensure they are fit for purpose and contribute to creating and building online reading lists and communicating with academic colleagues about deadlines and processes.

This position is based at our Mandurah Campus.

Your key responsibilities will include:

• Deliver Exceptional Service. Provide expert enquiry, circulation and lending support to clients, both on and off campus, ensuring a seamless experience for all.
• Manage high-demand collections. Play a key role in processing books into and out of the high-demand print collection, ensuring it is aligned with current requirements.
• Collaborate across services. Direct clients to additional university resources and services, improving their overall experience and satisfaction
• Enhance membership experience. Assist with client requests to join the library from a diverse range of members, including community, Alumni and other groups, providing top-tier services.

Please refer to the Position Description for further details.

What We Offer You!

This Continuous, Part time (22.5 hours per week) position attracts a remuneration of $62,000 - $77,000 (pro rata) plus 17% employer superannuation contributions.

You'll join a dynamic and talented team where diversity and innovation thrive. Our Bronze- tier status in the Australian Workplace Equality Index reflects our commitment to LGBTIQA+ inclusion, equity and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Periodic salary increases between 1 July 2025 to 1 July 2026 totalling a 6% increase!
• Flexible work arrangements
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Salary packaging options - such as purchasing leave, gym membership, car parking permit
• Employee Assistance Program

For further information, check out our benefits and services page!

Join us!

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• A cover letter that includes a statement addressing the selection criteria noted below to allow us to assess your suitability for this role.
• Your most recent resume (CV)

Selection Criteria:

• Completion of Year 12: or equivalent relevant experience
• Strong communicate skills and be able to adapt to different clients' groups
• Proven track record of delivering outstanding client service
• Proficient in Microsoft Office and electronic information resources
• High attention to details

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Louisa Watts, Senior Librarian, Client Engagement, and quote JR103522 as the reference.

Applications Close on 30/03/2025 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.