About Mack Civil

Mack Civil is a leading civil construction company committed to delivering high-quality infrastructure projects while fostering strong relationships with the community. We prioritise stakeholder engagement, clear communication, and transparency to minimise disruptions and ensure positive outcomes for all parties involved.

About the Role

Mack Civil is seeking a proactive Community Liaison Officer to join our team. This role is crucial in managing community engagement, responding to complaints and enquiries, keeping stakeholders informed about our projects, and supporting marketing and communication initiatives. You will act as the primary contact for community concerns while also assisting in the development of marketing materials and website updates to promote our projects.

Key Responsibilities

Respond to Community Enquiries & Complaints:

• Acknowledge, manage, and take appropriate action on complaints and enquiries related to Mack Civil’s construction activities.
• Record all complaints, including stakeholder details, type of contact, time of contact, stakeholder comments, response time, agreed actions, and resolution in Consultation Manager or an equivalent record system.
• Report on enquiries and complaints in Mack Civil’s monthly progress report.

Stakeholder Communication & Engagement:

• Prepare and distribute letters and updates to stakeholders regarding project activities, potential impacts, and resolutions.
• Maintain regular communication with local residents, businesses, and government agencies to keep them informed about projects.
• Provide briefings to stakeholders on project progress and community impact mitigation measures.
• Organise and participate in community consultation meetings and engagement activities.
• Attend site visits to assess community concerns and ensure mitigation measures are in place.
• Liaise with project teams, contractors, and relevant authorities to address community concerns effectively.

Marketing, Communications & Website Management:

• Assist in preparing flyers, marketing materials, and project updates to ensure clear and professional communication with stakeholders.
• Support the development of digital and print materials to promote projects and community engagement initiatives.
• Maintain and update project information on Mack Civil’s website as needed.

Documentation & Reporting:

• Maintain accurate records of all stakeholder interactions and community engagements.
• Assist in the preparation of community engagement reports, consultation summaries, and project updates.
• Ensure all communication materials align with Mack Civil’s project guidelines.

About You

• Tertiary qualifications in Communications, Public Relations, Community Engagement, or a related field.
• Previous experience in community engagement, stakeholder management, or a related field.
• Strong communication and interpersonal skills with the ability to engage with diverse stakeholders.
• Ability to handle complaints and enquiries professionally and provide timely resolutions.
• Excellent organisational skills with attention to detail in record-keeping and reporting.
• Experience with Consultation Manager or similar record-keeping systems is desirable.
• Ability to develop marketing materials and communication strategies for projects.
• Familiarity with website management and updating project information online.
• Ability to work independently while collaborating with internal and external teams.

Why Join Mack Civil?

• Be part of a company committed to building positive community relationships.
• Work on impactful infrastructure projects across NSW.
• Competitive salary and benefits package.
• Supportive team environment with opportunities for career growth.

📩 How to Apply:
If you are passionate about community engagement and have the skills to manage stakeholder relationships effectively, we’d love to hear from you!