• Flexible working – 2 days in office, 3 from home
• Dynamic team valuing new ideas and innovation
• Canberra or Sydney Location

This is an outstanding career opportunity to utilise your proven customer delivery and solution mindset into a Customer Success role for Australia’s leading enterprise IT company. Working with an extensive government and corporate customer base, you will implement smart and effective customer success strategies throughout the customer lifecycle (onboarding to adoption), maximising benefits derived from world-leading technology products and services.

In this role you will:

• Collaborate with Sales, vendors, and customers to maintain a detailed lifecycle view of the customer's environment.
• Create, manage, and execute Customer Success plans to achieve desired business outcomes.
• Manage customer relationships alongside account owners, aligning Sales Account Plans with Customer Success Plans.
• Lead onboarding activities, demonstrate tools, and ensure lifecycle engagement to enhance customer experience and success.
• Champion data-driven Customer Success initiatives, track relevant metrics, and improve processes to elevate the customer journey.

About You

• IT background with a proactive, solution-driven mindset and 3+ years of experience in Customer Delivery/Success.
• Excellent verbal and written communication, strong commitment to values, and a dedicated work ethic.
• Exceptional collaboration and negotiation skills, and effective teamwork.
• Focus on ensuring optimal customer outcomes by driving product and service adoption without sales pressure.
• Passion for technology, continuous learning, and the ability to influence.
• Experience with Cisco, Enterprise networks, and/or security is a bonus.
• NV1 security clearance or the ability to obtain

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Do you thrive on creating exceptional customer experiences and building lasting relationships? Join our team at Data#3 and make a significant impact by leveraging your expertise in service delivery, building lasting relationships and teamwork.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA112523