Customer Success Manager – Construction Tech

On offer: $110,000-130,000 + Super + $120-140k OTE

Our client is an Australian SaaS business focused on simplifying document processes within the Construction Tech space.

They're looking to add an experienced Customer Success Manager to the team to spearhead their 2025 growth plans both locally and globally. Their project management platform enables teams to predict and plan for both expected and unexpected events to ensure overall project efficiency. They’ve been growing rapidly and are looking to add another accomplished CSM who is capable in assisting their expanding customer base across the construction space.

Your role will involve account planning, customer onboarding/support, product training, relationship building, up and cross selling, retention, issue resolution, data analysis, and most importantly, ensuring our customers derive maximum value from the solution.

About You:

• Demonstrated track record of high performance.
• Bring energy and innovative ideas to the team.
• Enjoy understanding customers' businesses and needs.
• Go above and beyond to achieve the right outcomes.
• Genuine in your efforts and supportive of your team.
• Excel in taking ownership and delivering excellent customer outcomes.
• A problem solver with a proactive attitude.
• Skilled in building and nurturing relationships based on trust.

Skills:

• Excellent communicator with strong interpersonal skills.
• Customer-centric mentality, advocating for customer success.
• Ability to identify opportunities for value addition and address customer pain points.
• Proficient in building trusted relationships.
• Consultative approach with the ability to educate others effectively.
• Proficient in Microsoft Office for producing impactful analysis and outcomes.
• Organised planner with a focus on keeping systems up to date.

Experience:

• 2-3 years in a customer success, onboarding, or support role.
• Familiarity with software/SaaS and comfortable discussing technical solutions.
• Ideally, experience in ERP or Construction Software but they are open minded for the right person. .

Responsibilities:

• Onboard new customers, including data analysis and close collaboration with stakeholders.
• Configure products for new customers in alignment with their requirements.
• Provide 1st line support and handle customer communications.
• Collaborate closely with Customer Success Lead and product team for continuous improvement.
• Conduct compelling product demonstrations and provide training.
• Participate in testing new features requested by customers.

What We Offer:

• Join a fast-growing company with opportunities for a rewarding career.
• Enjoy a culture of collaboration, inclusivity, and innovation.
• Learn from experts in the field while contributing your expertise.
• Competitive salary and support for career development.

If you are eager to take ownership, push boundaries, and make a lasting impact within a rapidly evolving organisation that offers endless growth opportunities both locally and globally, we encourage you to apply for this exciting opportunity today!

Click ‘Apply Now’ or alternatively you can send your CV through to either [email protected] or [email protected].