The Role

We have a fixed term opportunity, with the possibility of future extension and or permanency available for a Principal Care Services Coordinator within the Catastrophic Injuries Support (CIS) Team.

The Principal Care Services Coordinator is responsible for leading a team of Senior and Care Services Coordinators while providing strategic support to the CIS Scheme Manager. This includes ensuring the effective delivery of rehabilitation programs, injury recovery goals, return to work / home arrangements and ongoing support needs of catastrophically injured participants through collaborate and productive relationships with key stakeholders.

Our goal is to improve the quality of life and independence outcomes for those who have experienced life-changing injuries from a catastrophic accident.

The Person

In addition to a tertiary qualification in Physiotherapy/ Occupational Therapy/Registered Nurse or similar discipline, and current registration with the relevant professional body, you will have the capability to:

• Manage a team of skilled health professionals with the ability to mentor, motivate and develop people;
• Independently assess, allocate, coordinate and monitor the needs of people with traumatic brain injury, spinal cord injury or other catastrophic injuries within the team while providing clinical and technical expertise related to these injuries within the team;
• Use well developed and effective verbal and written communication, negotiation, empathic and influencing skills to provide a high level of customer service, conflict resolution and expectation management;
• Apply high level and effective case management/ coordination strategies to assist people with catastrophic injuries;
• Apply extensive high level clinical knowledge to manage a range of stakeholders internal and external to the Insurance Commission; and
• Contribute to research and service development for a team delivering a high quality service.

You will receive ongoing training, coaching and mentoring to enhance your skills.

A current Working with Children’s Check (WWCC) is a requirement of this position.

About Us

The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.

The Insurance Commission has generated $1.3 billion in revenue and earnings for the six months to 31 December 2024 and with total assets of almost $9 billion, is a substantial self–funded statutory authority.

At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What You’ll Enjoy

Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.

A competitive salary will be offered to the successful applicant commensurate with skills and experience.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Partnership with the National Disability Recruitment Coordinator

We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.

For more information or to apply please visit JobsWA. Applications must be received by 4.00 pm (AWST) 31 March 2025.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact Melanie Hutchison, CIS Scheme Manager on (08) 9264 3291.

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3610 or email [email protected].

Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.