MAYDAY Recruitment are currently seeking multiple Specialist Grant Assessors for a NSW Government department to assist with a volume of grant claims in regards to recent catastrophe weather events. Be instrumental in helping members of the public in a time of need.

These fully work from home opportunities offer the chance for real work-life balance for candidates based in New South Wales.

What's in it for you?

• Start Date: ASAP start, staggered start dates over the next month to commence training.
• Duration: 3 month temporary assignment to assist during a high volume period.
• Pay Rate: $37.33 per hour + Super.
• Location: Fully remote, anywhere in NSW (laptop, headset and keyboard provided).
• Training: Attend virtual training sessions with your team, as well as an established buddy program to ensure you are fully up to speed.
• Working Hours: Monday - Friday, 35 hours per week (between 8am - 5pm).
• Gain valuable government exposure helping members of the public in a time of need.

The role:

• Managing inbound grant applications and reviewing submissions.
• Outbound calls to applicants to discuss their claim.
• Reviewing documentation to photos of incidents to deliver an outcome.
• Making decisions surrounding grant eligibility.
• Approaching applicants with high levels of empathy and excellent communication skills.
• Effectively communicating outcomes and processes to applicants.
• Processing documents and applications effectively across Salesforce Lightening system.

About you:

• Self-motivated and customer focussed, able to approach complex situations withy empathy and logic.
• Experience within customer service, phone based or face to face. As well as exposure to grants/rebates and claims would be advantageous - however, not essential.
• Experience using Salesforce and Genesys is preferable, but not necessary
• Must be able to commit to the full duration of the assignment.
• Must be based in NSW.

If you are ready for your next opportunity, please APPLY NOW!