Specialist Assessors
MAYDAY Recruitment
Posted 5 days ago
MAYDAY Recruitment are currently seeking multiple Specialist Grant Assessors for a NSW Government department to assist with a volume of grant claims in regards to recent catastrophe weather events. Be instrumental in helping members of the public in a time of need.
These fully work from home opportunities offer the chance for real work-life balance for candidates based in New South Wales.
What's in it for you?
- Start Date: ASAP start, staggered start dates over the next month to commence training.
- Duration: 3 month temporary assignment to assist during a high volume period.
- Pay Rate: $37.33 per hour + Super.
- Location: Fully remote, anywhere in NSW (laptop, headset and keyboard provided).
- Training: Attend virtual training sessions with your team, as well as an established buddy program to ensure you are fully up to speed.
- Working Hours: Monday - Friday, 35 hours per week (between 8am - 5pm).
- Gain valuable government exposure helping members of the public in a time of need.
The role:
- Managing inbound grant applications and reviewing submissions.
- Outbound calls to applicants to discuss their claim.
- Reviewing documentation to photos of incidents to deliver an outcome.
- Making decisions surrounding grant eligibility.
- Approaching applicants with high levels of empathy and excellent communication skills.
- Effectively communicating outcomes and processes to applicants.
- Processing documents and applications effectively across Salesforce Lightening system.
About you:
- Self-motivated and customer focussed, able to approach complex situations withy empathy and logic.
- Experience within customer service, phone based or face to face. As well as exposure to grants/rebates and claims would be advantageous - however, not essential.
- Experience using Salesforce and Genesys is preferable, but not necessary
- Must be able to commit to the full duration of the assignment.
- Must be based in NSW.
If you are ready for your next opportunity, please APPLY NOW!
About MAYDAY Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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