
Specialist Assessors | Work From Home NSW
Complete Staff Solutions Pty Ltd
Posted 7 days ago
NSW Government is looking for multiple Specialist Assessors to assess grants for those affected by recent natural disasters.
- 3 Month Contract
- ASAP Start
- Work from Home (Must be located in NSW)
- $37.33/ hour = super
- 7 hours/day (8am-5pm) Mon - Fri
As a Specialist Assessor, you’ll play a key role in making fair, timely, and accurate determinations for customers. You'll be the go to expert for complex cases, providing support to both customers and your team. You’ll also:
✔️ Assess applications and make informed decisions based on regulations and policies
✔️ Support customers by providing clear, professional, and empathetic communication
✔️ Assist with team management, helping guide assessors and ensuring KPIs & SLAs are met
✔️ Resolve escalated issues, including complaints and correspondence
✔️ Coach & mentor team members to build their confidence and expertise
About You
We’re looking for someone who is:
✅ Customer-focused – You love solving problems and delivering great service
✅ Detail-oriented – You can assess information carefully and make sound decisions
✅ A team player & leader – You enjoy supporting others and keeping things running smoothly
✅ Adaptable – You thrive in a dynamic environment and are quick to learn new processes
Bonus points if you have:
- Experience in customer service (face-to-face or phone-based)
- Knowledge of grants, rebates, or vouchers (not essential – we can train you!)
- Experience in team support or leadership (a great opportunity to step up!)
- Familiarity with Salesforce or Genesys (helpful, but not required)
Why Join?
Growth & development – Learn from industry experts and develop new skills
Supportive team culture – We work hard, but we have fun doing it!
Make an impact – Your work directly helps people access the support they need
APPLY NOW!
About Complete Staff Solutions Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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