Position: Team Leader
Start: ASAP
Duration: 3 months
Salary: $62.66 plus superannuation
Location: Work From Home (WFH) from anywhere within NSW

About the Role

As a Team Leader, you will be responsible for leading and supervising a team of customer service representatives dedicated to providing support and assistance to individuals and communities affected by disasters and emergencies.

You will play an important role in ensuring efficient and compassionate service delivery while maintaining a high level of preparedness for disaster-related inquiries. This is a perfect role for those looking for flexibility, working from home and an opportunity to assist the community during an emergency.

Responsibilities:

• Manage and lead a team by allocating and coordinating workflows and identifying best practices to ensure service delivery standards are met.
• Support assessments of complex grant applications to meet eligibility requirements
• Attend meetings with representatives of the Grants Manual Assessment Team
• Conduct complex inquiries, assess eligibility, investigate and adhere to compliance requirements
• Prepare and review documentation such as work instructions and reports
• Develop and support your team members through coaching and training to build capability and improve performance to ensure service standards are met.
• Contribute and support project deliverables.
• Communicate and liaise with internal and external stakeholders
• Source, collate and compile data and other information

Desirable Criteria:

• Strong leadership skills with specific experience in managing and leading operational staff in in a high-volume, customer focused environment.
• Excellent communication skills with the ability to effectively communicate with a wide range of stakeholders.
• Customer advocate with an empathic approach
• Positive, can-do attitude with creative and collaborative problem-solving skills.
• Well organised, able to multitask and work with deadlines.
• Experience in grants, rebates and vouchers administration is preferable, but not necessary
• Experience using Salesforce Lightning & Genesys is preferable and an advantage but not essential.
• At least 2 years leading teams of at least 10+ people, fast paced / agile working environment (e.g. 200-300 cases / applications processed by the team per day.

Appointments are subject to the following checks/ clearances:

• Reference checks
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Rights to Work in Australia

When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role.

By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job Ref 970205 – Team Leader. Your details may be provided to the Client to progress your application.

Apply Now!
Job Code: 970205
Recruitment – Work from Home (WFH)
#recruitment