• Grow Your Career | Supportive Team with a Positive Culture
• Great Accounts Administration & Customer Service Role
• Perm. Full-Time | $79,773.00 Plus Super & Exceptional Benefits

The City of Marion is located in Adelaide's south-western suburbs and is only about 10 kilometres from the Adelaide CBD.

As one of the largest councils in South Australia we employ approximately 400 employees across multiple operating sites and provide a genuinely positive customer service experience to our well-established industrial areas and 96,000 residents.

Our Rating Services Business Unit is critical to the ongoing support and processing of rates for thousands of ratepayers.

Due to a promotion, there is now a permanent full-time position on offer for a customer-service orientated applicant with strong numeracy, data entry and computer skills to assist with daily processing functions in relation to rates.

Reporting to the Team Leader Financial Services, and working in a great team environment, you will be responsible for the accurate and timely maintenance of Council’s property owner and rates database while providing exemplary customer service to external and internal customers.

The purpose of this role is to assist with daily processing functions including records maintenance and debt collection processes with a focus on accuracy and delivery of excellence in customer service.

A day in life as our new Rating Services Officer would include the following.

• Attending to service requests, telephone, counter and written enquiries from customers, and providing accurate advice regarding rating process, procedures and requirements.
• Undertaking administrative tasks such as data entry, search requests, notices, reports, mail, assisting with daily payment files.
• Investigating anomalies associated with payments, property settlements and follow up with conveyancers and ratepayers as required.
• Helping with debt collection processes and procedures including liaising with ratepayers to obtain payment arrangements.
• Assist other members of the Financial Services team as required.

Strong communication skills and ability to maintain good working relationships both internally and externally is vital to this role. Your prior experience would have included providing exceptional customer service using your well-developed interpersonal skills, potentially with customers from diverse backgrounds.

It is expected you would have used corporate technologies, preferably including property database and systems in electronic records management. It is assumed you possess an accurate and high level of numeracy and data entry skills, and competency with spreadsheets.

Those that may have some debt collection experience may be favourably viewed as would those with an understanding of the local government act who have performed a similar role.

This permanent full-time role is an exceptional opportunity to apply your prior administration/accounts and customer service experience and contribute to a great community in a supportive team environment with a positive culture.

The successful candidate can take advantage of a wide range of benefits not easily found with many other employers in this permanent ongoing position.

Exceptional Work Benefits

• 19 Day Work Month (1 RDO per month)
• Annual Salary Increases in accordance with endorsed enterprise agreement.
• Annual Leave Loading
• Annual Leave at Half Pay Option (To extend period of leave)
• Ability to Purchase Annual Leave
• Flexible Parental Leave Entitlements
• Payment of Appropriate Professional Membership Fees
• Highly Affordable Income Protection
• Yearly Corporate Wardrobe Allowance

Exceptional Well-Being Benefits

• 24/7 professional, independent, and confidential counselling
• Healthy Lifestyle Programs such as Health assessments, Skin cancer screening; and Body trim programs
• Employee Immunisation Program
• Quit Smoking Program
• Income Protection Program

To view the job description, and the required pre-employment declaration form please see www.marion.sa.gov.au/about-council/employment

Enquiries can be directed to Glinys Watts, Team Leader Financial Services at [email protected]

Applications close COB February 27th, 2025, and must be submitted through this SEEK advertisement only.

The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.