• $600 to $724 per day;
• Initial 6 months with prospect of renewal
• Enjoy and thrive in an Agile Fast-moving environment;
• End-user Organization;

Essential skills:

• Recent experience in customer research roles or similar;
• Proficiency with research/insights tools as well as office software (e.g., Excel, PowerPoint, SharePoint).
• Familiarity with both quantitative and qualitative research methods.
• Strong analytical skills to interpret data and present complex information clearly to diverse audiences.
• Proven track record presenting findings to various stakeholders to influence strategic or operational decisions.
• Collaborative team player adept at working across functions and divisions to meet organizational goals.
• Solid written communication abilities, including drafting comprehensive research reports.
• Excellent verbal communication, presentation, negotiation, and problem-solving skills.

Desirable

• Experience in regulated environments, using data-driven insights to deliver optimal customer and business outcomes.
• Experience within Utility / Telco or Energy Provision industries;

You will be joining an established team within a large end-user organization within utility Sector that is a household brand.

Role Purpose

Contribute to the Customer and Strategic Insights (CSI) team by delivering essential customer research and insights for informed decision-making. This includes coordinating research programs, managing vendors, and integrating insights from supporting functions (e.g., data analytics) to maintain an evidence-based understanding of customer needs and satisfaction.

Key Responsibilities

• Maintain accurate customer contact information to facilitate thorough research.
• Introduce and embed research tools (e.g., stakeholder categorization) throughout the organization.
• Establish and manage enterprise-wide metrics for evaluating customer experiences.
• Gather and analyse feedback on customers’ interactions with the organisation to clarify needs and expectations.
• Compile insights from different sources into concise, actionable recommendations.
• Drive the adoption of CX measurement solutions, technologies, and best practices across key touchpoints.
• Support communication efforts by developing written content that highlights the Customer Research team’s value to the wider business.

If you meet the above criteria you will need to Apply NOW in order to secure a place in the shortlist for the interviews.

Best option is to apply using the application button. You can contact us on (02) 9687 1025 for a confidential discussion. However please ensure you have sent your resume prior to making contact.

Please ensure all documents are sent in Microsoft word format.