What is in it for you?

• Opportunity to work with a leading State Government Sector client.
• 6 months Contract + extensions
• Hybrid work culture

What we need from you

• Experience in a customer service role, either providing technology support
• Strong relationship skills and experience in collaborating across teams
• Ability to facilitate resolution of issues
• Experience in ServiceNow tool
• Ability to identify and solve problems

Role

We are looking for an experienced ICT Desktop Support Officer to join our team.

The IT Customer Support Officer provides face-to-face end-user support to employees. They provide advice and guidance and resolve issues up to a moderate level of complexity. They are the first point of IT contact located in Company's buildings across NSW.

Key Responsibilities:

• Provide face-to-face support to clients including VIPs and answering 'how-to' questions
• Promote and guide clients on how to follow processes and provide technical support for IT issues
• Assist with technology issues and set-up in meeting rooms
• Identify and be alert to major incidents that may occur. Ensure these are raised through the standard channels for analysis and resolution.
• Providing our clients with great service and resolving their issues quickly
• Building relationships with clients whilst being an advocate for adhering to processes
• Identifying processes that need to change to improve client services
• Negotiating timely resolution of incidents and service requests and coordinating activities across various stakeholders.

What You'll Need:

• Experience in a customer service role, either providing technology support
• Strong relationship skills and experience in collaborating across teams
• Ability to facilitate resolution of issues
• Experience in ServiceNow tool
• Ability to identify and solve problems

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna on 0477745119 OR [email protected]

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"