The Company:
Immediate opening for a Management Information System (MIS) Reporting Specialist to create dashboards and reporting for a healthcare company located in Macquarie Park. This several month contract role has the potential to become permanent. 5 days per week in office is required.

The Role:
The key responsibility of the MIS Specialist is to prepare and publish daily dashboards of customer service performance, including daily calling KPI's, emails, complaints tracking and management.

Key Responsibilities:

• Generate daily MIS reports on calling activities, including the number of calls made, missed calls, complaint calls, emails and response times.
• Prepare and publish daily dashboards of customer service performance.
• Analyse data to identify trends and areas for improvement in customer service performance.
• Report & data generation from SAP/ERP systems as required.
• Track and manage email boxes, categorizing emails into different buckets (e.g., complaints, inquiries).
• Track complaints from receipt to closure, ensuring timely resolution.
• Collaborate with the customer service team to ensure accurate and timely reporting.

Qualifications:

• Minimum of 3 years of experience in a similar role.
• Expertise with Excel and PowerBI for reporting.
• Demonstrated experience in pulling data from SAP/ERP systems.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Good communication skills.

Preferred Qualifications:

• Experience in customer service or a related field.
• Knowledge of different BI Reporting tools.