Management Information System (MIS) Reporting Specialist
FourQuarters Recruitment
Posted 6 days ago
The Company:
Immediate opening for a Management Information System (MIS) Reporting Specialist to create dashboards and reporting for a healthcare company located in Macquarie Park. This several month contract role has the potential to become permanent. 5 days per week in office is required.
The Role:
The key responsibility of the MIS Specialist is to prepare and publish daily dashboards of customer service performance, including daily calling KPI's, emails, complaints tracking and management.
Key Responsibilities:
- Generate daily MIS reports on calling activities, including the number of calls made, missed calls, complaint calls, emails and response times.
- Prepare and publish daily dashboards of customer service performance.
- Analyse data to identify trends and areas for improvement in customer service performance.
- Report & data generation from SAP/ERP systems as required.
- Track and manage email boxes, categorizing emails into different buckets (e.g., complaints, inquiries).
- Track complaints from receipt to closure, ensuring timely resolution.
- Collaborate with the customer service team to ensure accurate and timely reporting.
Qualifications:
- Minimum of 3 years of experience in a similar role.
- Expertise with Excel and PowerBI for reporting.
- Demonstrated experience in pulling data from SAP/ERP systems.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Good communication skills.
Preferred Qualifications:
- Experience in customer service or a related field.
- Knowledge of different BI Reporting tools.
About FourQuarters Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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