Job Title: Digital Workspace Engineer - End User Compute & Devices

Location: Onsite at Client Site (Sydney, Australia)

About AC3: At AC3, we’re more than just a managed services provider—we’re a team of tech enthusiasts dedicated to making a difference. Known for our exceptional client service and innovative solutions, we empower businesses across Australia by delivering secure, efficient, and future-ready IT services. As a leader in the industry, we believe in investing in our people and providing opportunities for growth and development.

The Opportunity: Are you a Level 2 Helpdesk professional ready to elevate your career? AC3 is looking for a motivated and experienced Digital Workspace Engineer to join our team. This role is perfect for someone eager to take the next step and specialize in end-user computing and device management, working directly onsite with our diverse range of clients.

What You’ll Do:

• Provide onsite support to AC3 clients, focusing on end-user computing, devices, and digital workspaces.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
• Deploy, configure, and maintain operating systems, applications, and patches.
• Collaborate with clients to understand their needs and tailor solutions that enhance their digital workspace experience.
• Assist in the planning and execution of IT projects related to end-user devices and workspaces.
• Mentor and support junior team members, sharing your knowledge and expertise.

What We’re Looking For:

• Minimum of 2-3 years of experience in a Level 1-2 Helpdesk or similar role.
• Strong technical skills in end-user computing, including Windows OS, macOS, mobile devices, and peripherals.
• Experience with device management tools (e.g., Intune, SCCM, O365, AD etc) and remote support technologies.
• Excellent communication skills with the ability to work effectively in a client-facing environment.
• A proactive approach to problem-solving and a passion for delivering outstanding customer service.
• Relevant certifications (e.g., Microsoft, CompTIA) are highly regarded.

Why Join AC3?

• Career Growth: Step into a role with clear pathways for progression and professional development.
• Innovative Environment: Work with cutting-edge technology in a dynamic and supportive team.
• Client Engagement: Be at the forefront of client interaction, making a tangible impact on their business operations.
• Supportive Culture: Enjoy a workplace that values collaboration, knowledge sharing, and a positive team spirit.

How to Apply: Ready to make your mark as a Digital Workspace Engineer? Submit your resume detailing your experience and why you’re the perfect fit for AC3.

AC3 is committed to diversity and inclusion and welcomes applications from all backgrounds.