About Multicultural Australia
Multicultural Australia is a leading not-for-profit organisation dedicated to providing holistic settlement support to newly arrived refugees, humanitarian entrants, and asylum seekers. Our Humanitarian Settlement Program (HSP) ensures clients have the tools and support needed to achieve social and economic well-being in their new communities.
We are passionate about building welcoming, inclusive environments where everyone can thrive.

The Role
As an Accommodation Operations & Systems Officer, you will play a vital role in supporting the Accommodation Team by providing high-quality operational and system support. This role involves managing client data, coordinating property-related tasks, and ensuring compliance with relevant systems and processes to deliver culturally appropriate housing services for newly arrived Queenslanders. Your contribution will help ensure clients have access to safe, secure, and sustainable housing on arrival and during their transition into the community.

This is a full-time, fixed-term 3-month role based in Toowoomba.

What You’ll Be Doing:

• Provide operational and system support to the Accommodation Team, including data entry and management.
• Monitor and update client arrivals and movements in internal and external systems (CSNet, Console).
• Liaise with real estate agents and accommodation officers regarding property concerns and inspections.
• Assist in preparing lease packs and completing Entry Condition Reports.
• Support clients with utility connections and key collection.
• Maintain and manage accommodation-related data to ensure accuracy and compliance with relevant KPIs.
• Assist in booking Cultural Support Workers (CSWs) and Multicultural vehicles when required.
• Develop and maintain effective relationships with external stakeholders, including real estate agencies, utility suppliers, and community members.
• Ensure all client information and program service delivery are accurately documented.
• Support the preparation of tenancy documentation and claims reporting.
• Contribute to risk management by identifying, mitigating, and escalating risks to the team.

Qualifications and Skills Required:

• Tertiary qualification in Logistics, Business, Communications, Information Technology, or related fields.
• Experience in administrative and operational support, preferably in community services or housing.
• Proficiency in Microsoft Office Suite and database management systems.
• Strong communication skills with the ability to work across cultural lines and build effective relationships.
• QLD Driver’s Licence, Working with Children’s Blue Card, and National Police Clearance.

Additional Desirable Skills:

• Experience working with refugees or vulnerable populations in a client-centered environment.
• Knowledge of settlement services and cultural sensitivity in working with diverse client groups.

How to Apply:
If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Jo-Ann Cochran, Senior Manager HSP - [email protected]. We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community – in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief – and reflects the communities we work in. We recognise diversity and inclusion as fundamental to our culture and are committed to providing a work environment in which everyone is included, treated fairly, and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.