About Multicultural Australia

Multicultural Australia is a leading not-for-profit organisation that provides vital support to newly arrived refugees and migrants. Our Humanitarian Settlement Program (HSP) offers tailored settlement services, including housing support, to help individuals and families thrive in their new communities.

We are committed to building inclusive and welcoming environments where everyone has the opportunity to succeed.

The Role

As an Accommodation Operations & Systems Officer, you will play a crucial role in managing accommodation logistics and data systems for the HSP. You will support client settlement processes, coordinate housing arrangements, and maintain effective communication with stakeholders to ensure clients have a smooth transition into safe, sustainable housing.

This is a full-time, fixed-term role until 30 June 2025, based in Brisbane.

What You’ll Be Doing:

• Support accommodation services, including booking cultural support workers and managing logistics.
• Maintain accurate data in client and property management systems (CSNet and Console).
• Establish and nurture relationships with external stakeholders, including landlords and service providers.
• Coordinate initial settlement support, including preparing tenancy documentation and service confirmations.
• Ensure compliance with reporting, audit, and contract management requirements.
• Contribute to risk management initiatives and maintain high standards of service delivery.

Qualifications and Skills required:

• Tertiary qualification in Logistics, Business, Communications, IT, or a related field.
• Experience in client services, logistics, or data management in a multicultural setting.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Strong communication and interpersonal skills to work effectively with diverse stakeholders.
• Ability to manage multiple tasks, meet deadlines, and maintain high attention to detail.
• QLD Driver’s Licence, Blue Card, and National Police Clearance required.

Additional Desirable Skills:

• Experience with humanitarian or culturally diverse communities.
• Knowledge of settlement services and property management systems.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Jo-Ann Cochran, Senior Manager Humanitarian Settlement Program - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.