About Multicultural Australia

Multicultural Australia is a leading not-for-profit organisation that supports newly arrived refugees and asylum seekers. Through our Humanitarian Settlement Program (HSP), we provide tailored support to help individuals and families integrate smoothly into Australian society.

We are dedicated to creating welcoming and inclusive environments where everyone can thrive.

The Role

As an Operations & Systems Officer, you will play a crucial role in supporting refugee settlement services. You will assist with on-arrival support, data management, accommodation coordination, and build strong relationships with community and government stakeholders.

This is a full-time, fixed-term role based in Brisbane, Ipswich, Logan, or Toowoomba.

What You’ll Be Doing:

• Coordinate on-arrival support for large groups of newly arrived refugees.
• Manage client data and update internal systems to support settlement services.
• Work with Cultural Support Workers and volunteers to provide essential client services.
• Organise accommodation and essential support services, ensuring smooth transitions.
• Maintain positive relationships with stakeholders including suppliers and government agencies.
• Ensure compliance with reporting, audit, and contract management requirements.

Qualifications and Skills required:

• Experience in client services, logistics, or operations in a multicultural environment.
• Strong data management skills and experience with Microsoft Office.
• Excellent communication and interpersonal skills to engage diverse stakeholders.
• Ability to manage multiple priorities and meet key performance indicators.
• QLD Driver’s License and willingness to obtain a Blue Card & National Police Clearance.

Additional Desirable Skills:

• Experience with humanitarian or culturally diverse communities.
• Knowledge of settlement services and support programs.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Jo-Ann Cochran, Senior Manager Humanitarian Settlement Program - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.