An opportunity exists for an immediate start within NOWA power products for an experienced SERVICE DEPARTMENT MANAGER.

About Us

NOWA is undergoing a rapid expansion of the business,

NOWA has Bundaberg’s and the Wide Bay Burnett's largest range of Push Lawnmowers, Self Propelled Lawnmowers, Ride-on Lawnmowers & Zero Turn Lawnmowers, Line Trimmers, Brush-cutters, Chainsaws, Hedge Trimmers, Garden Tillers & Rotary Hoes, Domestic, Commercial, Premium & Budget priced, in fact just about any powered equipment for your lawn & garden. We are also your local CF Moto and Landboss off road vehicles dealer.

NOWA proudly sells and / or service Toro, CF Moto, Landboss, MTD, Briggs & Stratton, Victa, Rover, Masport, Kohler, Walker, Razorback, Echo, Shindaiwa, Yard Machines, Cub Cadet, Yard Man, Billy Goat, Grillo, Snapper, Kawasaki, Troy Bilt, Supaswift, Subaru powered by Robin, Exmark, Hansa Chippers, Ferris, White Outdoor, Crommelins Machinery, AR Blue Clean, Pope, Gentech, Powerlite, Pellenc, Flymo, Mitsubishi, McCulloch, Simplicity, Jetwave, Solo, Solis, Enmach Industries, EcoTech Italia, Alroh and Atom. We also service and sell spare parts for Polaris off road vehicles.

About you:

• Demonstrated ability to delegate responsibility, work with, mentor & coach fellow employees’ positivity developing their skills & capabilities.
• Proven experience in a leadership role within the automotive service industry / preferably small engine mechanics qualified.
• Ability to enhance Customer Service performance standards through effective leadership & coaching
• A solid desire to step up and take on new challenges and make the department your own.
• Strong technical knowledge of small engines (mowers etc) and their components.
• Excellent organisational and multitasking skills to manage a busy workshop.
• Effective communication skills for interacting with team members and customers.
• A passion for customer focus and a commitment to delivering exceptional service.
• Solutions focused to identify and drive operational improvements ensuring successfully outcomes.
• Career focused with a calm, personable demeanour and a can-do attitude
• Demonstrates the highest level of business ethics, integrity & resilience
• Consistently adheres to and promotes company/manufacturer values maintaining principles in all business & customer interactions

Responsibilities:

• Manage daily operations of the service department.
• Grow relationships with the commercial customers, to ensure that NOWA is their trusted partner with servicing and maintaining their equipment.
• Report workshop KPI's and performance improvements to management.
• Lead and grow a team of skilled technicians and mechanics, fostering a collaborative and high-performing environment.
• Mentor and supervise apprentices.
• Coordinating and scheduling service appointments to optimise workflow and meet customer demands.
• Ensure all maintenance and repair work is performed to the highest standards of quality and within established time frames.
• Interacting with customers to provide exceptional service, address inquiries, and manage customer feedback.
• Drive improvements in safety and workshop housekeeping.
• Other duties as required.