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Collections Officer

SMAART Recruitment
Adelaide, SA
A$70,000-$82,000 p/a + super
Call Centre & Customer Service → Collections
Full-time
Hybrid

Posted 8 days ago


The Company:

Our client is a leading ASX-listed financial services company offering loans and financial solutions to customers across Australia. They are a multi-award-winning personal lender that leverages smart technology to provide faster, fairer loans to consumers.

With around 250 employees and a strong foundation in Adelaide for the past five years, they are a growing and innovative organisation. Their commitment to excellence, technology, and customer experience has positioned them as a leader in the industry.

The Role:

As a Collections Officer, you’ll play a crucial role in managing customer accounts, ensuring outstanding payments are recovered while maintaining strong customer relationships.

  • Handling inbound and outbound collections calls with professionalism and empathy.
  • Negotiating tailored payment plans and offering solutions that work for your customers.
  • Managing disputes with fairness and integrity.
  • Keeping accurate records and ensuring compliance with all relevant regulations.
  • Balancing firm but fair collection strategies while upholding customer care.

About You:

  • 12+ months experience in collections, accounts receivable, or credit control.
  • Strong ability to communicate with empathy while achieving results.
  • Confident in handling difficult conversations and resolving disputes.
  • Organised with excellent record-keeping and compliance awareness.
  • Comfortable using CRM systems and financial software.

The Benefits:

  • Competitive Salary: $72K–$82K + Super (based on experience)
  • Bonus & Incentives: Performance-based bonuses and incentives tied to individual and team success.
  • Work-Life Balance: Monday to Friday, 8:30 AM – 5:00 PM, with work-from-home flexibility each week.
  • Career Growth: Pathways into senior collections, leadership roles, or lateral moves within the business.
  • Vibrant Culture: Monthly cultural initiatives, an active social club, and regular team events to foster collaboration and engagement.

How to apply:

To be considered, please submit your resume by clicking the "APPLY" button!

For any specific questions, please contact Lauren at SMAART Recruitment on 0472 679 305 or [email protected]

*** Only Australian Citizens and Permanent Residents can be considered. ***
**Only shortlisted candidates will be contacted **


About SMAART Recruitment

Brisbane, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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