The Company:

Our client is a leading ASX-listed financial services company offering loans and financial solutions to customers across Australia. They are a multi-award-winning personal lender that leverages smart technology to provide faster, fairer loans to consumers.

With around 250 employees and a strong foundation in Adelaide for the past five years, they are a growing and innovative organisation. Their commitment to excellence, technology, and customer experience has positioned them as a leader in the industry.

The Role:

As a Collections Officer, you’ll play a crucial role in managing customer accounts, ensuring outstanding payments are recovered while maintaining strong customer relationships.

• Handling inbound and outbound collections calls with professionalism and empathy.
• Negotiating tailored payment plans and offering solutions that work for your customers.
• Managing disputes with fairness and integrity.
• Keeping accurate records and ensuring compliance with all relevant regulations.
• Balancing firm but fair collection strategies while upholding customer care.

About You:

• 12+ months experience in collections, accounts receivable, or credit control.
• Strong ability to communicate with empathy while achieving results.
• Confident in handling difficult conversations and resolving disputes.
• Organised with excellent record-keeping and compliance awareness.
• Comfortable using CRM systems and financial software.

The Benefits:

• Competitive Salary: $72K–$82K + Super (based on experience)
• Bonus & Incentives: Performance-based bonuses and incentives tied to individual and team success.
• Work-Life Balance: Monday to Friday, 8:30 AM – 5:00 PM, with work-from-home flexibility each week.
• Career Growth: Pathways into senior collections, leadership roles, or lateral moves within the business.
• Vibrant Culture: Monthly cultural initiatives, an active social club, and regular team events to foster collaboration and engagement.

How to apply:

To be considered, please submit your resume by clicking the "APPLY" button!

For any specific questions, please contact Lauren at SMAART Recruitment on 0472 679 305 or [email protected]

*** Only Australian Citizens and Permanent Residents can be considered. ***
**Only shortlisted candidates will be contacted **