About the business

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000+ employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

About the role

We are looking for Implementation Consultants in the Point of Sale space..

Implementation Consultant - Point of Sale

• A significant amount of travel - potentially up to 80% of time.
• Entry - Mid level implementation professional to handle and complete Food and Beverage point of sale software (POS) implementation projects in hotel and restaurant environments.
• Understand the customer's needs and operational workflow, install, setup and configure the solution at the customer site.
• POS implementation includes: understanding Food and Beverage operational flow, user requirements / installation and setup of equipment such as servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
• Connecting and testing network cable connection for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational work flow.
• Report the additional functional request from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• After "go-live", provide technical support to the customer when necessary.
• Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.
• Communicate project status with key project stake holders.
• Sense of urgency for project timelines and deliverables

Skills and experience

• An understanding of the Hospitality Industry, 2 years experience would be beneficial in ensuring a smooth transition into the role, as we will happily educate you on any gaps you may have in the world of IT.
• Previous experience with software troubleshooting, hardware & software installation/upgrades.
• IT Knowledge a plus.
• Must have the right to Live and Work in Australia.