Talent International have partnered with one of the fastest growing Managed Service Providers in Australia to find their next Service Desk Team Leader. You will be responsible for managing a team of L2 Technical Support Engineers.

This is a permanent opportunity and is offering a salary package of up to $120k base + Super. Previous leadership and strong technical experience is required for this position.

Responsibilities Include:

• End to end management of L2 Technicians including training, advice, mentoring, conducting quarterly and annual reviews, etc.
• Coordinating regular training programs for your team,
• Engaging with team members to set strategic goals,
• Improve service levels, achieving service targets and KPIs.

Position Requirements:

• Experience leading a team of L2 Technical Support Engineers,
• IT background with capability to resolve Level 2+ issues independently,
• Demonstrated ability in coaching and developing staff,
• Efficient and effective time management and organisational skills with the ability to prioritise clients' needs and deadlines.

If you are looking for a change and enjoy leading a team then apply today!