Assistant Privacy Support Officer

Employment Type: Temporary until 30 June 2026
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
Grade: Clerk Grade 3/4
Salary Range: $82,193 - $90,001 plus super

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

A new role has become available as the Assistant Privacy Support Officer in Government Technology Platforms; part of Digital NSW and the Department of Customer Service. Our aim is to be the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW. https://www.digital.nsw.gov.au/delivery/government-technology-platforms.

In this role you will undertake a range of related research, analysis, reporting and administrative activities to support Privacy team activities including privacy assessments and advisory services for our all-of-government digital platforms and products and organisational awareness and capability uplift, in line with established project plans and objectives.

Day to day responsibilities:

• Maintaining and updating privacy records, databases, and case files to support effective privacy risk management.
• Assisting in the coordination and scheduling of privacy risk assessments and privacy training sessions.
• Tracking outstanding privacy actions and following-up with relevant teams to ensure completion.
• Assisting with the preparation and distribution of privacy awareness materials and communications.

What you will bring to this role

• Demonstrated experience in providing administrative, project and operational support, including monitoring and reporting on plans and deliverables to ensure high quality documentation and execution of activities in alignment with legislation and organisational goals
• Excellent communication skills with experience in preparing critical documentation in multiple formats for diverse audiences
• Understanding of digital and data with the ability to build effective relationships with technical product teams through to senior executives; direct experience in privacy related field would be highly desirable
• Experience in updating and collating documentation and records to ensure project delivery complies with agreed methodology and frameworks.
• Experience in conducting research and analysis, contributing to formal documents, and assisting the team to complete tasks and implement plans to achieve agreed outcomes.
• Experience in communicating with stakeholders to provide activity updates and address issues, while offering secretariat and administrative support, including coordinating meetings and preparing papers as needed.
• Experience in an agile environment and/or with Microsoft PowerApps/PowerBI would be highly desired

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

How to apply

Please attach your updated resume and cover letter cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

Salary Grade 3/4, with the base salary for this role starting at $82,193 base plus superannuation

For enquiries relating to recruitment please contact Esther Dah via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 14 March 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process