The role

The Application Manager, ICT and Data Services in the Public Health Intelligence Branch reports to the ICT Service Delivery Manager. The Application Manager is designated with the responsibility for the day-to-day management of applications, including the coordination and oversight of the planning, development, installation, configuration, maintenance and support of the application.

The successful person

You will have:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA code: ITMG 6; USUP 5; CHMG 5).
• Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing contracts and service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5).
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing).
• Demonstrated expert level skills and experience in managing clinical and non-clinical applications and their integration with business requirements and technical environment in a large and complex service delivery environment. (SFIA: TECH Levels 6,7).

About us

The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.

Queensland Public Health and Scientific Services (QPHaSS) brings together the medical specialties of pathology and forensic medicine, scientific testing, key system support functions and the surveillance, prevention and control of communicable diseases and public health risks in Queensland.

Benefits

• A fast-paced, challenging and supportive environment
• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

How to apply

To apply for this opportunity:

• A short-written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.
• Your current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current, immediate or past supervisor.