About LDK Seniors’ Living

The LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About The Landings

LDK Seniors’ Living’s luxury village, The Landings, is sprawled over 11.87-hectares in North Turramurra, on Sydney’s upper north shore. The village neighbours the Ku-ring-gai Chase National Park, is near Lady Davidson Private Hospital, and is a short drive to the North Turramurra golf course, bowling club, cafes and shops. The Landings comprises 220 architecturally designed one, two and three -bedroom villas and apartments. LDK creates a true sense of belonging, community, and vibrancy for residents through a variety of group activities and hospitality events. On-site facilities include an arts and craft room, gymnasium and heated indoor pool. The clubhouse amenities include The Hangar Cafe & Bar, a fireplace lounge area, a pool room, a dedicated theatre space, and a 200-seat function space.

About the Role

Reporting directly and working alongside the Village General Manager, you will play an important part in providing services and improving the Village image and reputation, utilising your exceptional customer service and supervisory skills to oversee all aspects of the operational performance of the village. In this hands-on position, you will play a key role in ensuring the operational, financial standards and success of the village are maintained, as well as the care, comfort and happiness of our residents.

Role Responsibilities:

• Leading and supporting the Care Operations, Resident Services, Facilities Management and Hospitality teams
• Creating and maintaining outstanding working relationships with internal and external stakeholders
• Demonstrating exceptional leadership and providing support, development and mentorship to senior managers
• Overseeing our capital works program
• Fostering a positive, safe and people-focused culture
• Overseeing the financials and budget
• Leading and supporting the implementation of strategic improvement projects
• Supporting lifestyle solutions for our residents and their families
• Working with the Village General Manager to ensure village compliance with the Retirement Villages Act, Aged Care Act and the Aged Care Quality Standards

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

Benefits

• Competitive salary package
• Salary packaging with novated leasing options
• Employee referral bonus and retention bonus
• Rewards and retail discounts program
• Free on-site parking
• Excellent company culture underpinned by Love, Decency and Kindness (LDK)
• Continuous professional development and promotion opportunities
• Beautiful workplace environment at all our villages
• On-site cafes and restaurants available to staff
• Free daily coffee/tea/standard beverage for all staff
• Celebration of cultural events amongst staff and residents
• Free shuttle bus service to and from The Landings to Hornsby train station 7 days a week

Qualifications, Experience and Skills

• Bachelor's in business management, or significant experience deemed equivalent.
• 5+ years’ experience in a senior hospitality leadership position or similar.
• Outstanding ability to build connections and a true passion for supporting people.
• Exceptional leadership capability with experience coaching and mentoring senior managers.
• The ability to proactively manage relationships with residents, the team, and our partnerships.
• Experience effectively managing and empowering team members to optimise performance, deliver annual budgets and facilitate professional growth.
• The ability to lead in customer service and to problem solve positively and proactively.
• The confidence to be the face of the business, leading from the front in all interactions with our residents and their guests.

How to Apply

People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.

If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you. Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.

We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds.

We encourage all applicants to visit our website at https://ldk.com.au/. Kindly email [email protected] if you have any questions.

Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.