Your new company

Our client requires a Case Management Officer for a temporary period ASAP through to 31st December 2025. This position is located within Perth's eastern suburbs near to public transport and parking.
The role will consist of working full-time hours Monday through to Friday.

The organisation is a statutory agency responsible for implementing the National Disability Insurance Scheme (NDIS), which aims to improve the lives of Australians with significant and permanent disabilities and their families and carers.

The organisation welcomes diversity and encourages applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, and individuals from diverse cultural and linguistic backgrounds. The agency is committed to making reasonable adjustments to support employees with disabilities.

The APS4 Case Management role involves providing operational support, including managing related correspondence, organising assessments, and potentially conducting some research and analysis activities.
The Case Management Branch of the organisation oversees all external review applications. Its goal is to enhance the experience of current and future participants by resolving disputes efficiently and consistently.

Key Responsibilities

• Receiving and registering new matters
  
• Handling and directing correspondence
  
• Analysing and evaluating applications received by the organisation
  
• Preparing and filing Tribunal documents for applications
  
• Assessing and managing risks from processes, including privacy considerations and prioritisation
  
• Organising assessments to support case managers in decision-making
  

What you'll need to succeed

• Experience with data management and compliance reporting
• Experience with case management support
• Ability to assist with onboarding of new staff
• Disability sector experience would be an advantage.
• Ideally, experience with CRM / database management and SharePoint

• Ideally, knowledge of outlook and excel
• Citizenship requirement: Australian Citizen

What you'll get in return

In return for your positive contributions to this organisation, you'll be offered:

• Full-time hours
  
• Competitive hourly rate
  
• Working from home flexibility
  
• Weekly pay runs
  
• Close to public transport
  
• Ability to work in a supportive team environment
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.