Customer Service Assistant / Scheduler / Administration
The Grout Guy
Posted 11 days ago
The Grout Guy is looking for the right candidate to work with our current team at our Grout HQ in Landsdale. The Grout Guy is a fast-growing business currently operating in Perth, Melbourne, Geelong, Sydney, Adelaide and Brisbane metro areas. We take pride in our excellent customer service, efficiency and a positive work environment. We are a passionate and enthusiastic team, striving to provide a quality service to our customers and to be the best within our industry. This role will require availability from 6:00 am to 2:30 pm or 8:00 am to 4:30 pm.
Reporting to the Chief of Staff, the successful applicant will:
- Answer incoming customer enquiries from various platforms
- Schedule customer quotes and jobs for The Grout Guy team
- Competently guide customers through The Grout Guy processes
- Efficiently adjust Grout Guy schedules as required and often with time pressures in place
- Work with Salesforce and other IT systems
- Work within a busy, high volume, fast-paced environment
Our ideal candidate will have the following skills and attributes:
- An excellent phone manner and interpersonal skills
- Exemplarily customer service skills
- Previous scheduling experience
- Be able to work well within a team environment and be able to effectively support and communicate appropriately with other team members
- Be able to prioritise tasks and work well under pressure
- Have a positive attitude and be a reliable employee
About The Grout Guy
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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