About Us

ROBAM Kitchen Appliances is a global company specialising in powerful rangehoods, cooktops and ovens. With over 40 years as an established brand, and 8 years as the no. 1 choice worldwide for premium appliances, ROBAM is fast becoming a well-known appliance brand in Australia.

ROBAM has retail outlets in Queensland, New South Wales, and Victoria, as well as supplying their products to commercial builders nationally.

Currently, the Commercial team is looking for a dynamic and self-motivated Customer Service and Admin Manager to join their Mitcham-based office.

About the Position

• Manage inbound and outbound call traffic to customers
• Management of emails relating to orders and service
• Provide customers with friendly and helpful service, and respond to customer queries in a timely fashion
• Provide support to the team
• Provide administration support
• Ongoing training provided
• Career progression opportunities
• Immediate start available to the right candidate

Duties and Responsibilities

• Receiving incoming customer phone calls
• Managing email correspondence
• Keying in of orders
• Preparing customer quotes
• Stock inventory management
• Assistance coordinating deliveries and booking freight
• Maintain document management system
• Provide support to the Finance team as required
• General office and ad-hoc duties

About You

• Minimum two years’ experience in a similar role
• Previous experience in customer service/sales experience handling inbound calls
• Friendly, “customer-focused” personality
• Able to work autonomously if required
• Ability to simultaneously manage tasks
• Driven and keen to learn
• Experience using the Microsoft Office suite required
• Highly organised with a “can-do” attitude
• Experience using Zoho CRM and Zoho Inventory is advantageous
• Some experience in accounts/finance highly regarded but not a necessity

If you are a professional and driven individual looking for scope and variety in a position, we encourage you to apply.

Please provide a cover letter and CV, and tell us why you feel that you would suitable for this position.

To apply, or for more information, please do not hesitate to contact Kate via email: [email protected]