About us

Signature Oceania is a luxury travel company specializing in tailor-made experiences across Australia, New Zealand, and the Pacific Islands. We work exclusively B2B, designing high-end itineraries for travel agencies catering to Spanish-speaking clientele.

About the Role

We are seeking an experienced Travel Agency Manager with extensive expertise in managing luxury/high-end travel operations. The ideal candidate will have a strong background in leading travel agencies, driving business growth, and delivering luxury travel services.

This role is ideal for someone who is strategic, entrepreneurial, and passionate about optimizing operations and building lasting partnerships.

Given the nature of our clientele, proficiency in Spanish is required, and fluency in Catalan is highly valued. The ability to communicate effectively with Spanish-speaking clients and team members will be essential for success in this role.

Key Responsibilities

• Oversee and manage the daily operations of the travel agency, ensuring efficiency and service excellence.
• Develop and manage luxury travel packages tailored to the Spanish-speaking market.
• Define the range of products and services, manage inventory levels, and establish quality standards for the business.
• Implement business strategies to increase revenue and market share.
• Leverage experience in scaling businesses to optimize operations and implement innovative solutions.
• Build and maintain relationships with high-end suppliers, airlines, hotels, and DMCs.
• Negotiate contracts and secure exclusive rates with premium travel providers.
• Develop and execute purchasing and marketing strategies, ensuring competitive pricing.
• Create brand visibility by promoting and marketing the agency’s services within the luxury travel industry.
• Craft travel recommendations and sell travel packages that best suit clients' needs.
• Manage financial planning and budgeting to enhance business expansion and success.
• Keep up-to-date financial records, ensuring clear and smooth business operations.
• Manage staff selection, training, and supervision, while setting up processes as the company scales.
• Attend industry trade shows and business events across Oceania to strengthen relationships with suppliers.
• Travel to Spain and LATAM to attend trade fairs and visit key clients, maintaining strong B2B partnerships.
• Maintain a safe work environment by ensuring compliance with occupational health and safety regulations.

Essential Requirements

• Tertiary qualification in Tourism Management or a related field.
• Proven experience as a Senior Travel Agency Manager, leading teams and overseeing agency operations.
• Strong experience in the luxury travel industry in a managerial role.
• Proven experience in growing and optimizing travel agency operations.
• Demonstrated experience managing and leading teams within the travel industry.
• Fluent in English and Spanish; speaking Catalan will be highly valued.
• Extensive experience with Amadeus GDS and other travel industry platforms.
• Strong leadership, negotiation, and relationship management skills.
• Deep knowledge of the Australian and New Zealand luxury travel market.
• Willingness to travel internationally for industry events and client meetings.

Why Join Us?

• Be part of a dynamic and growing business in the luxury travel sector.
• Significant opportunities for career progression as the company expands.
• Work closely with top luxury suppliers and create exceptional travel experiences.
• Lead a team and play a key role in shaping the company’s future.

If you have a passion for luxury travel and extensive experience managing travel operations, we would love to hear from you.