WHAT’S ON OFFER:

We are thrilled to present an exciting opportunity for a motivated individual to join as a Showroom Manager. This is a full-time position based in Melbourne, VIC. Here’s what’s in store:

• Competitive salary ranging from $80,000 - $90,000 + Super + Commission.
• The chance to work in a modern, beautifully designed showroom with premium lighting products.
• Opportunities for career growth and professional development in a reputable brand.
• An engaging and dynamic environment within the architectural and decorative lighting sector.
• Performance incentives based on KPI achievement, motivating you to excel.
• Work within a supportive and experienced team committed to delivering excellence in customer service.

ROLE EXPECTATIONS:
As a Showroom Manager, you’ll play a vital role in ensuring the smooth operation and growth of the showroom. Here’s what to expect in this role:

• Retail Showroom Management: Oversee daily operations, ensuring the showroom runs efficiently, while maintaining a premium shopping experience for retail customers.
• Retail Sales & Home Lighting Design: Engage with retail customers, offering expert recommendations on chandeliers, pendants, wall lights, downlights, and outdoor lighting, while guiding them through the process of complete home lighting design.
• Online Order Management: Oversee retail online orders, working with the warehouse and customer service teams to ensure timely order fulfillment and a seamless purchasing experience.
• Team Leadership & KPI Management: Recruit, train, and manage the showroom team, ensuring high-quality service, while motivating and coaching staff to meet and exceed sales KPIs.
• Stock & Administration: Manage showroom samples and ensure proper maintenance of all lighting displays, working closely with the warehouse team to track showroom stock availability.
• Customer Service Excellence: Handle customer inquiries, offer professional lighting solutions, and resolve any service-related issues to enhance the in-store experience and improve customer satisfaction.
• Business Growth & Marketing: Analyze sales data, track customer preferences, and optimize product recommendations. Organize promotions and events to attract more clients and support showroom marketing efforts through social media engagement.

CANDIDATE EXPECTATIONS:
We are looking for someone with a proven track record in retail showroom management, ideally within the lighting, home décor, or interior design industries. The ideal candidate will possess:

• Experience in retail showroom management, with a focus on lighting, home décor, or related industries.
• Strong leadership and recruitment skills, with the ability to build and manage a high-performing team.
• Proven sales experience and KPI management, with a history of achieving and exceeding sales targets.
• A passion for home lighting design and the ability to provide tailored, full-home lighting solutions to customers.
• Knowledge of online sales processes or a willingness to learn.
• Excellent communication and organizational skills, with the ability to multitask and manage showroom operations smoothly.

THE COMPANY:
Our client are a global provider of architectural and decorative lighting solutions, offering innovative and high-quality products to residential and commercial projects. The showroom is dedicated to providing expert consultation for complete home lighting design, ensuring that every customer receives the best in both functionality and aesthetics. We are known for our commitment to quality and innovation, offering customers exceptional lighting solutions to enhance their spaces.