Job description

Join a Leading Brand & Drive Showroom Excellence!

We are seeking a dynamic and results-driven Showroom & Service Manager to lead our Melbourne team. This is an exciting opportunity for a proactive leader with a passion for delivering exceptional customer service within a high-performing team.

About the Role

As the Showroom & Service Manager, you will be responsible for creating a premium showroom experience, ensuring customers receive expert advice and outstanding service. You will work with the directors to oversee stock levels, pricing, and team performance, while also contributing to budgeting and target achievement.

About Oblica

Oblica is the Australian home for some of the world's best fireplace, stove, and radiator brands, including Focus, Skantherm, Stuv, and Ortal. We are famous for suspended and designer fireplaces that are not just a source of heat but also a beautiful and efficient centrepiece in every home. Our products are highly sought after by Australia’s top architects and discerning clients and regularly feature in the top design magazines

Oblica is steadily growing and we are expanding our retail presence interstate. We value creativity, excellence, and teamwork, providing opportunities for professional growth and development. With a focus on delivering luxurious warmth experiences, Oblica is an exciting place to work for those passionate about design and customer service

Key Responsibilities

• Showroom & Product Management – Manage product selection, displays, and overall showroom presentation.

• Stock & Pricing Oversight – Monitor stock levels and ensure competitive pricing strategies. Collaborating with our warehouse to ensure smooth operations and product availability.

• Customer Service & Sales – Lead the team in delivering expert advice, product knowledge, and a seamless customer experience.

• Team Leadership – Oversee the team’s sales pipeline, ensuring performance targets are met.

• Budget & Target Management – Set and manage budgets, KPIs, and revenue goals.

• Recruitment & Training – Assist the Directors in selecting, onboarding, and training showroom staff.

• Workplace Compliance – Ensure compliance with occupational health and safety regulations.

About You

• Relevant management experience, ideally in the fireplace or luxury building materials industry
• Strong leadership skills with experience in training and team development.
• Excellent customer service and sales ability.
• Well networked and contacts with architects, builders, interior designers, developers and other specifiers is highly desirable.
• Strong budgeting and stock management skills.
• Technical expertise or product knowledge relevant to the fireplace market is highly regarded.
• Ability to maintain high showroom presentation standards.
• Strong problem-solving and decision-making skills.

Why Join Us?

• Be part of a reputable and growing brand.
• Lead a passionate and dynamic team.
• Enjoy a competitive salary and performance incentives.
• Work in a premium showroom environment in Melbourne.

Salary commensurate with experience from $80-85K + Super

If you have a passion for showroom management, sales leadership, and delivering an outstanding customer experience, we want to hear from you!

APPLY NOW and take the next step in your career.

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Application Deadline: 25/03/2025